On Fibre Unlimited broadband, speed is only 20-30Mb
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: On Fibre Unlimited broadband, speed is only 20...
On Fibre Unlimited broadband, speed is only 20-30Mb
05-11-2017 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I've recently made the switch (about a month or 2) from Bt to Plusnet and i took the Unlimited Fibre broadband package. Since a couple of weeks my speed has dropped considerably to an average of 20-30mb. Just did a speedtest and i'm on 23mb. This makes it hard to stream anything or do anything cause it keeps buffering.
Would it be possible to look into this please?
Thank you
Re: On Fibre Unlimited broadband, speed is only 20-30Mb
06-11-2017 2:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Can you let us know if those speeds were achieved over a wireless or a wired connection?
Also can you send me a PM with your username please (just to help identify your account)
Adam
Re: On Fibre Unlimited broadband, speed is only 20-30Mb
06-11-2017 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
It's a wired connection. I've send you a pm with more information.
Re: On Fibre Unlimited broadband, speed is only 20-30Mb
07-11-2017 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just did a speedtest and i'm on 23mb. This makes it hard to stream anything or do anything cause it keeps buffering.
23Mb/s should be enough to stream without buffering, however that speed is still below where we'd expect for your line.
Testing your line is showing the router is connected back to the exchange at 73.6Mb/s, which looks more like it.
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Re: On Fibre Unlimited broadband, speed is only 20-30Mb
07-11-2017 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi again and thanks for trying what you can,
Line tests are showing me that there's a known issue in your area (major service fault) which is affecting multiple lines. They are expecting to have that resolved by approximately midday tomorrow.
Sorry for any inconvenience and do let us know if the problems continue after then.
Re: On Fibre Unlimited broadband, speed is only 20-30Mb
07-11-2017 8:30 PM - edited 07-11-2017 11:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Thank you for your quick reply and help !
I'll run a speedtest tomorrow evening to see if it's still slow or not.
Edit : tested twice this evening. One time it was 18mb and now it's 3.3, it's really slow at the moment .
I ran the test on the website that you provided
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: On Fibre Unlimited broadband, speed is only 20...