Oakham capacity problems return after nearly a year.

[#1]

Had major issues around this time last year. This was due to massive congestion in our area. Eventually, after so much messing around, BT owned up to a capacity issue and fixed it. Properly.
Here is the original thread from then; http://community.plus.net/forum/index.php/topic,130416.0.html
And now the same problem has gradually returned - to the point where everything grinds to a halt in the evenings.
Clearly, BT/PN don't monitor their own performance.
More capacity please...

[#2]

Exactly the same at my local exchange. Went to pot last November, BT rebalanced, and has been getting worse for the past 2 months, leading up to this point...
http://community.plus.net/forum/index.php/topic,141836.0.html
40Mbs down to 0.7Mbs in peak hours.
I raised the fault one month ago. We know the problem is the exchange (other plusnet users on the same exchange are now complaining). Plusnet want to send out an engineer to me house. Helllloooo, waste of time that one.
In short, BT will do nothing that costs them money until enough folk kick up a stink.

[#3]

@LenAsh
There's a couple of amber VP's at your exchange which you could well be connected on.
If you can raise a fault we'll look into it.
https://faults.plus.net

[#4]

So, I've clicked that link and it immediately says that the fault has been logged - is that true?

[#5]

It shouldn't be doing that.
I'll pass it through to the right people manually.
Leave it with us.

[#6]

Hi Matthew
Re; Question #107963858 - thanks for raising this on my behalf.
However, I'm REALLY cheesed off that I have had the  "do all these tests please" stock answer. Again.
Anyone in PN that cares to look back at my history over the past 12 months or so will quickly realise that this issue has nothing to do with anything other than Uppigham/Oakham congestion or capacity.
Therefore, I'm not going to perform all the tests again and would suggest that someone in PN investigates the actual issue.
Thanks

[#7]

Hi LenAsh,
Appreciate the point that you're making. However, my colleague actually checked with BT on the exchange issues and found that you're not actually on a hot VP at the moment. That will have been why you've received the stock answer.
I have sent the fault back to the same team to progress things further for you.
Matty