OR Modem Replacement PSU

[#1]

Completely out of the blue I've had a package from PN with a new White PSU to replace the Black one 'supplied' with my FTTC Modem. As I already have a White PSU do I need to replace it, shall I just return the new PSU?

[#2]

Hi there,
I'd suggest changing it for the new one anyway.
Chris

[#3]

Ok will do, thanks for the quick reply 

[#4]

Quote from: Picnic

Completely out of the blue I've had a package from PN with a new White PSU to replace the Black one 'supplied' with my FTTC Modem.

So did I. I've had my FTTC modem and PSU since 2010, replaced the PSU as instructed, and packaged up the old one for return, but
what's the point, doesn't seem to be any sort of reverse tracking system, to log that I've returned it. I'm just as capable as BT OR of
chucking it into an electrical recycling bin !

[#5]

I got mine today. However...
Back in April my original (2011, Huawei) BT Openreach modem was replaced by an Openreach engineer, but he didn't change the power supply. However, just last month the new modem was itself replaced by another engineer (OR engineers seem to replace them by default when they're not 100% sure where a fault lies) and this time the power supply was replaced as well. So I now have an ECI modem that replaced my original Huawei, a new power supply and (as the 2nd modem was also an ECI)  a spare power supply.
The last engineer took away the black power supply along with both the older modems, so I can't return it - and in any case there was no pre-paid envelope in the package, contrary to what the instruction leaflet stated.
So:
a) do I need to return the replacement power supply - and if so how do I do this? (I assume there's a specific address for returns.)
b) do I need to notify Plusnet officially about what I've said above, e.g. via a ticket?

[#6]

Let me find out for you.

[#7]

The instruction leaflet should have the pre-paid postage label on it. Is this not the case? If not, don't worry too much about sending this back.

[#8]

Thanks for asking, Chris.
No - there is nothing attached to my instruction leaflet and no separate pre-paid envelope as described in the leaflet. I'm also sure nothing fell out when I opened the package.There was just a single-sided letter and a double-sided instruction leaflet, plus of course the box with the PSU.

[#9]

Oh, and - Picnic - check that your modem's a Huawei before swapping in the new PSU. If you already have a white PSU it may have come with an ECI modem. I don't know enough to say whether the two PSUs are interchangeable. Probably they are (given that I had an ECI modem running with an old Huawei power supply for six months) but I'm not sure. The Openreach engineer didn't think it was good to mix 'n match.

[#10]

Is this anything to do with the post a few months back where someone's PSU spat a capacitor (or something) out of the side ?

[#11]

Are OR going to recompense us for the hassle of changing the PSU, packing it up, going to the post office,  standing in the queue etc.
All my cables have been tidied up and are laced together so it is not a simple job to replace.

[#12]

i hope you're not being serious there.
if you are then i'm really dismayed.