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Nudge please, profile check

Haffoc
Grafter
Posts: 34
Registered: 22-09-2014

Nudge please, profile check

I've replaced my ECI modem with a Netgear D6400 which is showing the following stats. G.INP has kicked in and my connect speed has gone up from 65 to 75
SLAM/MSAN type:         BDCM:0xa44f / v0xa44f
Modem/router firmware:   AnnexA version - A2pv6F039j.d25d
DSL mode:               VDSL2 Profile 17a
Status:                 Showtime
Uptime:                
Resyncs:                 0 (since 06 Jun 2015 15:16:47)

Downstream Upstream
Line attenuation (dB):   17.7 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 75712 19999
SNR margin (dB):         6.3 6.5
Power (dBm):             13.1 7.4
Interleave depth:       8 4
INP:                     48.00 45.00
G.INP:                   Enabled

Now the upstream is spot on both thinkbroadband and speedtest show upload speed at 19Mbps
Downstream is reporting as a 75M connect, but I'm only seeing a 65M throughput, which was what the ECI modem was connecting at.
Could some one at plusnet check my settings and profile?
When my line was reset previously Plusnet had to make some changes to their speed profile settings to allow the increase.
3 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Nudge please, profile check

You can check your own Current Line speed (Login required).
if you run the BTw Performance test (DON'T REBOOT, ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test, that will give you the IP Profile. (You can Copy and Paste the results in a post here - no need to grab an image- if you wish. Don't post your phone number if posting Current Line Speed..
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Nudge please, profile check

From what I can see it's caught up now.
Let us know if your still having issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Haffoc
Grafter
Posts: 34
Registered: 22-09-2014

Re: Nudge please, profile check

Thanks Matthew, I'll force a resync at some point within the next day
Trying not to reboot too often so DLM doesn't kick in, as the modem insists on either rebooting or dropping both dsl and pppoe on config changes.
Just noticed on https://portal.plus.net/my.html?action=data_transfer_speed that my speed is 69.4 (69.4*0.967 = 67Mbps that I am seeing).
I guess this is the reason why I'm capped at 66-67Mbps rather than the 75Mbps I'm connecting/syncing at.