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Nowhere near the minimum speed - please check

adamc93_forums
Newbie
Posts: 4
Registered: 4 weeks ago

Nowhere near the minimum speed - please check

Hi,

 

My minimum speed is supposed to be 60.9Mbps and I'm currently getting between 10-15Mbps.

 

I've followed the steps outlined here including exposing the test socket.

https://community.plus.net/t5/Fibre-Broadband/Nowhere-near-the-minimum-speed-please-check/td-p/16596...

 

Are there any other steps I can follow to get my guaranteed speed at least?

7 REPLIES 7
jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Nowhere near the minimum speed - please check

Welcome to the forums, @adamc93_forums . FTTC connection problems are a little harder to manually fix than ADSL, but sight of your Helpdesk data page, obscuring personal details, and the results from these two links may shed some light: https://www.broadbandchecker.btwholesale.com/#/ADSL -obscuring your personal details, and https://speedtest.btwholesale.com/ making sure you report the advanced test result.

John
adamc93_forums
Newbie
Posts: 4
Registered: 4 weeks ago

Re: Nowhere near the minimum speed - please check

Hi @jab1 thanks for the quick reply!

 

Attached is the results of both. The speedtest.net and google speed tests are lower though.

 

Screenshot 2021-05-24 at 09.58.16.png

 

BT Broadband.png

jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Nowhere near the minimum speed - please check

@adamc93_forums The Availability Checker isn't as helpful as I would have liked - it's a bit old, but not much we can do about that.

Can you post the Help Desk page from your router, and also re-run the speed test, but do the advanced test, please.

John
adamc93_forums
Newbie
Posts: 4
Registered: 4 weeks ago

Re: Nowhere near the minimum speed - please check

Here's the help desk info below...

 

I'm guessing the advanced test is the Additional Diagnostic? (which is just running now)

 

Screenshot 2021-05-24 at 10.14.10.png

jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Nowhere near the minimum speed - please check

Your connection speed (to the router) is within your estimated range - so PN/BT won't regard that as a fault. I am assuming this is a wired test?

John
adamc93_forums
Newbie
Posts: 4
Registered: 4 weeks ago

Re: Nowhere near the minimum speed - please check

I'm testing over wifi

jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Nowhere near the minimum speed - please check

Can you possibly do a wired test - Wi-Fi results are very unreliable? And your Additional Diagnostics report?

John