Nowhere near the minimum speed - please check
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- Re: Nowhere near the minimum speed - please check
Nowhere near the minimum speed - please check
24-05-2021 9:32 AM
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Hi,
My minimum speed is supposed to be 60.9Mbps and I'm currently getting between 10-15Mbps.
I've followed the steps outlined here including exposing the test socket.
Are there any other steps I can follow to get my guaranteed speed at least?
Re: Nowhere near the minimum speed - please check
24-05-2021 9:43 AM - edited 24-05-2021 9:50 AM
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Welcome to the forums, @adamc93_forums . FTTC connection problems are a little harder to manually fix than ADSL, but sight of your Helpdesk data page, obscuring personal details, and the results from these two links may shed some light: https://www.broadbandchecker.btwholesale.com/#/ADSL -obscuring your personal details, and https://speedtest.btwholesale.com/ making sure you report the advanced test result.
Re: Nowhere near the minimum speed - please check
24-05-2021 9:58 AM
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Hi @jab1 thanks for the quick reply!
Attached is the results of both. The speedtest.net and google speed tests are lower though.
Re: Nowhere near the minimum speed - please check
24-05-2021 10:05 AM
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@adamc93_forums The Availability Checker isn't as helpful as I would have liked - it's a bit old, but not much we can do about that.
Can you post the Help Desk page from your router, and also re-run the speed test, but do the advanced test, please.
Re: Nowhere near the minimum speed - please check
24-05-2021 10:15 AM
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Here's the help desk info below...
I'm guessing the advanced test is the Additional Diagnostic? (which is just running now)
Re: Nowhere near the minimum speed - please check
24-05-2021 10:20 AM
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Your connection speed (to the router) is within your estimated range - so PN/BT won't regard that as a fault. I am assuming this is a wired test?
Re: Nowhere near the minimum speed - please check
24-05-2021 10:27 AM
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I'm testing over wifi
Re: Nowhere near the minimum speed - please check
24-05-2021 10:29 AM
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Can you possibly do a wired test - Wi-Fi results are very unreliable? And your Additional Diagnostics report?
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