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NowTV Quality Issues

fibreuser
Grafter
Posts: 167
Registered: 28-05-2014

NowTV Quality Issues

I have 80/20 fibre with sync speeds of 79987 Kbps / 20000 Kbps and wireless download speeds of 72Mb/s.
I am using a plusnet supplied MediaAccess TG589vn v3 however recently when watching NowTv using the NowTv box the picture quality is terrible.
Can anyone from plusnet check to see if this is a plusnet issue as trying it on my friends talktalk line 20Mb/s ADSL results in good quality video, not the 600KB/s i get on my plusnet fibre!
I have checked wireless channels and the NowTV box is right next to the router so that hasnt changed either, but it would appear that something has somewhere and the only thing I can think of is my ISP.
Grateful for any help and advice
6 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: NowTV Quality Issues

Is there some speed check you can do on NowTV?
fibreuser
Grafter
Posts: 167
Registered: 28-05-2014

Re: NowTV Quality Issues

Not that I can find unfortunately unless anyone knows any different?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: NowTV Quality Issues

What about resetting your NowTV box (push the reset button on the back)? The other thing to try is setting the DNS to say google (8.8.8.Cool on the Now TV box.
I've had issues in the past with Sky's On Demand services, but it's been their end.
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: NowTV Quality Issues

NowTV is apparently just a Roku with some features (especially Netflix) locked out.
See if you can load this app:  https://www.rokuchannels.tv/speedtest/ ;
Not sure if it will work with a NowTV, or if it will work in the UK, but could be a useful diagnostic if it does.
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: NowTV Quality Issues

You are saying you used the same NOWTV box on the same TV when you were with a different ISP and the TV quality was better with your previous ISP?
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: NowTV Quality Issues

The Roku speedtest does work on my RokuLT and HDMI Streaming stick but not sure about NOWTV box which is modified LT
Queries can be raised here http://community.nowtv.com/
I watch NOWTV a lot and have never had any major problems in 18 months.