Now got fibre 30Mb+ download - but still experiencing slow services
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Now got fibre 30Mb+ download - but still experiencing slow services
26-12-2014 11:56 AM
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Can anybody explain and/or advice if I'm doing something wrong or have I been conned into upgrading?
Re: Now got fibre 30Mb+ download - but still experiencing slow services
26-12-2014 12:12 PM
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From what I can make so far out a lot the sites you connect to on the internet for downloading or streaming won't offer you anywhere near the downstream throughput you now have with your fibre-to-cabinet and so speed improvement isn't as evident as you may have thought it might be. On the plus side my web browsing seems faster and smoother and I have noticed really fast Amazon Music downloads and very fast Microsoft OneDrive synching but that's as far as I've gotten so far. I think the biggest advantage of fibre-to-cabinet will be shown in households where multiple users are online at the same time all running data intensive applications in that their will be more bandwidth to go round before everything starts to slow down.
Re: Now got fibre 30Mb+ download - but still experiencing slow services
27-12-2014 5:13 AM
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Re: Now got fibre 30Mb+ download - but still experiencing slow services
27-12-2014 10:51 AM
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If it is as your ADSL connection I suggest phoning in and asking for the Plusnet profile to be increased
If it is correct for Fibre try a disconnect/reconnect via the router interface and see it that fixes it
Re: Now got fibre 30Mb+ download - but still experiencing slow services
27-12-2014 9:07 PM
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Re: Now got fibre 30Mb+ download - but still experiencing slow services
28-12-2014 8:27 AM
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Re: Now got fibre 30Mb+ download - but still experiencing slow services
29-12-2014 2:42 PM
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How's it looking now? Are you still seeing issues watching videos etc or is everything working ok now?
Re: Now got fibre 30Mb+ download - but still experiencing slow services
29-12-2014 10:41 PM
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Connecting a single PC using LAN gives the following results:-
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-12-05 10:38:20
Current line speed:
2.7 Mb
Have restarted the router. Disconnected and reconnected numerous times and tried different CAT5 cables and different PCs. All with the same result.
Is there a time period after installation before I can expect to see the expected speed increases?
Re: Now got fibre 30Mb+ download - but still experiencing slow services
30-12-2014 1:25 AM
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It should happen automatically after the engineer updates the system to say work complete - but when it does, you'll need to disconnect/reconnect (do it from the web interface of the router - don't switch off the modem)
I'd try it now in case it's been updated since you posted. If not, then post back here, and hopefully someone from the DCT will give it a kick when they are back tomorrow.
Re: Now got fibre 30Mb+ download - but still experiencing slow services
30-12-2014 8:43 AM
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Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-12-05 10:38:20
Current line speed:
4.7 Mb
Our PN user name is the same as our forum username (thunderstorm).
Re: Now got fibre 30Mb+ download - but still experiencing slow services
30-12-2014 12:00 PM
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Your profile on our side is now correct after you contacted us, are you getting the speeds you expect now?
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