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Not yet received: Welcome to faster upload speeds for Unlimited Fibre

FIXED
alexh
Newbie
Posts: 2
Registered: 07-01-2018

Not yet received: Welcome to faster upload speeds for Unlimited Fibre

I have an unlimited fibre account.

I previously received emails about faster upload speeds, including an email to say to say the change was completed (titles: "3..2...1..done"). However, my upload speed of my router still says 1.4 mbps upload (note: 21.24 download as my house is a long way from the cabinet).

Anyone know if this rollout is still occuring? or how to check if this has occurred for my line?

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 272
Thanks: 74
Fixes: 8
Registered: 07-12-2017

Re: Not yet received: Welcome to faster upload speeds for Unlimited Fibre

Fix

Hi @alexh and welcome to the community forum.

 

The increase will still depend on the estimates for your line which you can check here. If you were getting 1.4mb before, that's likely the maximum your line can achieve therefore you won't actually benefit from the increase unfortunately.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
alexh
Newbie
Posts: 2
Registered: 07-01-2018

Re: Not yet received: Welcome to faster upload speeds for Unlimited Fibre

Ewww. That's what I feared. The bt checker website give a high of 1.2 for upload (eek). The house is a long way from the cabinet so I'm probably doing well to get 20mbps down.

Thanks for the help.

Plusnet Help Team
Plusnet Help Team
Posts: 272
Thanks: 74
Fixes: 8
Registered: 07-12-2017

Re: Not yet received: Welcome to faster upload speeds for Unlimited Fibre

No worries, just let us know if you need anything further. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Matts360
Newbie
Posts: 2
Registered: 13-10-2012

Re: Not yet received: Welcome to faster upload speeds for Unlimited Fibre

Yes me too, on fibre, and uploads are still 1.2mb, whoopee!

 

Rubbish connection in this day and age, come on PN sort this out, as you don't answer your support tickets!