Not the speed i paid for

[#1]

I cant wait until i leave Plusnet , terrible connection to the phone and internet im not getting the full benefits of what im paying for , and terrible customer service keeping you waiting on the phone for a hour a time , i have never had so many internet problems until i switched to you. you have lost a customer come july.

[#2]

Hi there,

I'm very sorry you're experiencing issues with your service. Can you advise on whether you're connected via wifi or wireless and what troubleshooting steps you've been through previously.