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Not the best start with PN

gkf9
Grafter
Posts: 28
Registered: 04-04-2015

Not the best start with PN

Had fibre and phone installed today, all went well, went from 3mb to 33mb so was happy, engineer left, then later the wife said she tried ringing me on landline but didn't get an answer.
Phones not ringing thats why I didn't answer everytime I ring out I get a cross line, no one can ring in.
Now my fibre as gone back to 3mb, there's a fault on the line something about DIS? so I'm having to wait 1-3 days now, hopefully it will get resolved.
11 REPLIES
Terranova667
Aspiring Pro
Posts: 1,241
Thanks: 56
Fixes: 2
Registered: 19-02-2014

Re: Not the best start with PN

I'm guessing it wasn't an open reach engineer that installed your Fibre service ?  they are supposed to test everything works before leaving but many of the third party Engineers from the like of Kellys don't bother they just stick the modem on the wall connect to the master socket then go.
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Not the best start with PN

Sorry to hear about the issues you've had.
I can see our suppliers are investigating this and we'll try to get it resolved as soon as possible.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gkf9
Grafter
Posts: 28
Registered: 04-04-2015

Re: Not the best start with PN

Quote from: Terranova667
I'm guessing it wasn't an open reach engineer that installed your Fibre service ?  they are supposed to test everything works before leaving but many of the third party Engineers from the like of Kellys don't bother they just stick the modem on the wall connect to the master socket then go.

It was a BT engineer, and he said he had checked it so thought nothing more of it.
My fibre is also all over the place, sometimes I'm getting 32 ish MB down then sometimes back to 3mb is this to do with the fault?
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Not the best start with PN

It could well be caused by the fault but we won't know for certain until it's been fixed.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gkf9
Grafter
Posts: 28
Registered: 04-04-2015

Re: Not the best start with PN

Will I get a notification when the fault is fixed?
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Not the best start with PN

Our suppliers have given a estimated response time of by today so it should be resolved by today.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gkf9
Grafter
Posts: 28
Registered: 04-04-2015

Re: Not the best start with PN

Ok thanks.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Not the best start with PN

We've been informed that the phone fault should be resolved. Can you let us know if it's still having problems so we can push this back,.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gkf9
Grafter
Posts: 28
Registered: 04-04-2015

Re: Not the best start with PN

Ok will let you know when I get home to try it out.
gkf9
Grafter
Posts: 28
Registered: 04-04-2015

Re: Not the best start with PN

Phones up and running, will keep an eye on the fibre, seem to be getting just under 30mb atm, was estimated 33 ish so can't complain.
Hopefully it will settle down and be stable.
Thanks for your help.
AndyT
Grafter
Posts: 141
Registered: 08-08-2014

Re: Not the best start with PN

Thanks gkf9, glad it's sorted and sorry for the problems caused there. 
Feel free to update if you experience any further issues with the speeds.