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Not sure what day the engineer is coming

vikixc
Dabbler
Posts: 20
Registered: 13-02-2016

Not sure what day the engineer is coming

~Hello.
I am due to have Fibre installed (hopefully on the 7th) however I am not sure. I was given dates for the 8th and 9th and then finally 7th I then received a cancellation email...  Shocked
I don't know if any admins can check this on here but I would like to confirm which day the engineer will arrive.
Also I haven't received my Modem yet, what's up with that?

5 REPLIES
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Not sure what day the engineer is coming

I've been reading here about PlusNet now issuing a Hub that is self install in place of a modem fitted by an engineer and PlusNet supplying a router, so I'm wonder why you expecting an engineer to visit?
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
vikixc
Dabbler
Posts: 20
Registered: 13-02-2016

Re: Not sure what day the engineer is coming

I don't have a phone line. They need to install one for me Smiley
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Not sure what day the engineer is coming

Makes sense now, bet its a tricky one to get and know when OR doing the work and connecting into your house.
mav:quote
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: Not sure what day the engineer is coming

I've checked your orders and can confirm it's all going ahead for the 7th Smiley
I believe this was confirmed via email Here and Here a few hours after the appointment cancellation notification. Apologies for any confusion.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
vikixc
Dabbler
Posts: 20
Registered: 13-02-2016

Re: Not sure what day the engineer is coming

Thanks harry.
Do you know when my router will be posted?