Not recieved my fiber box
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Not recieved my fiber box
14-12-2016 10:53 PM
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Re: Not recieved my fiber box
15-12-2016 8:19 AM
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This thread https://community.plus.net/t5/My-Order/Fibre-Upgrade-order-status/m-p/1381761#M1551 might help explain.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Not recieved my fiber box
15-12-2016 8:57 AM
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Re: Not recieved my fiber box
15-12-2016 8:57 AM
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Hello @Patch2010
Looking into your account I can see that your fibre order has been pushed back to the 19th December, because of engineer availability in your area.
Your router was also ordered automatically yesterday and dispatched today, so I would expect you to receive within the next couple of days.
Apologies for the inconvenience caused.
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Re: Not recieved my fiber box
15-12-2016 8:58 AM
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Re: Not recieved my fiber box
15-12-2016 11:11 AM
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No problem
Hopefully your fibre activation will go smoothly, but please feel free to let me know if you have any further issues.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Not recieved my fiber box
20-12-2016 9:08 AM - edited 20-12-2016 9:09 AM
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Re: Not recieved my fiber box
20-12-2016 10:47 AM
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Hmm. The work's been done:
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 2.0 Mbps |
However, your speed profile didn't change until 19:24 last night. Can you try a reboot of your router and let me know how it goes please?
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