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Not received upload speed increase yet,,, can anyone help?

Reedweaver
Newbie
Posts: 3
Registered: 06-01-2018

Not received upload speed increase yet,,, can anyone help?

I was sent an email back on Oct saying I would see an increase in upload speeds. but I only get the following:

 

Downlod - 17Mbps

Upload 1.4Mbps

 

Do I need to email anyone?

 

3 REPLIES
Reedweaver
Newbie
Posts: 3
Registered: 06-01-2018

Re: Not received upload speed increase yet,,, can anyone help?

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Community Gaffer
Community Gaffer
Posts: 13,429
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Not received upload speed increase yet,,, can anyone help?

You've already been upgraded.

The fact that you're only synchronising at 1.4mbps suggests that your line isn't capable of any more. Having said that, your downstream speed is below the handback threshold so it might be worth your time opening a fault ticket to see if we can get your speeds any higher.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Reedweaver
Newbie
Posts: 3
Registered: 06-01-2018

Re: Not received upload speed increase yet,,, can anyone help?

Many thanks, I have raised a ticket. Here are the results from the speedtest.

 

Capture.PNG