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Not really a problem as such but....

FIXED
St3
Aspiring Champion
Posts: 2,614
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Registered: ‎13-07-2012

Not really a problem as such but....

My parents have been on FTTP Trial for well over 2 years now and so far so good, they normally have 37/19 but i noticed over the last month their upload speeds have reduced and now they have 37/6 So just wondering why the big drop in upload speed ?

Should we report is as a fault or does the profile need a nudge ?

Speedtest below 

My Broadband Speed Test
8 REPLIES
Community Gaffer
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Registered: ‎05-04-2007

Re: Not really a problem as such but....

We removed the 40/20 product quite a while back, so it may have been the move to 55/10 that's caused it. Can you PM me their username and I'll take a look.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
St3
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Registered: ‎13-07-2012

Re: Not really a problem as such but....

ok message sent

Community Gaffer
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Re: Not really a problem as such but....

Looks like the upload speed is above the speeds they should be getting St3 as per this post:

https://community.plus.net/t5/Fibre-To-The-Premises-trial/when-will-they-be-able-to-get-fibre/m-p/12...

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
St3
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Registered: ‎13-07-2012

Re: Not really a problem as such but....

I just dont understand how they can have 40/20 package from day one for almost 2 years and then the upload speed is capped at 6 meg it makes no sense to me.

Community Gaffer
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Re: Not really a problem as such but....

We haven't made any changes, so they've had faster speeds than signed up to for 2 years!

 

This may get restricted to 40/2 at some point in the future too if a data cleanup on the FTTP products is performed.

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 Chris Parr
 Plusnet Staff
St3
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Registered: ‎13-07-2012

Re: Not really a problem as such but....

So when you do this data cleanup it will push them back to 40/2 for good ? What is a data cleanup btw ive never heard of that before.

Community Gaffer
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Registered: ‎05-04-2007

Re: Not really a problem as such but....

Fix

If it gets picked up on a data cleanup it would match the wholesale product to the one the account should be set on yes.

 

I'm not making any changes to this so they'll continue with the same speeds they're getting for now.

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 Chris Parr
 Plusnet Staff
St3
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Registered: ‎13-07-2012

Re: Not really a problem as such but....

ok nps well thanks for checking it over for us.