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Not reaching minimum guaranteed speeds

louiswood
Dabbler
Posts: 15
Registered: ‎17-12-2018

Not reaching minimum guaranteed speeds

I am not reaching my minimum speed and have not had a update on my ticket since Wednesday. The gea you guys have done says my downstream assessment is now reasonable down from when I first joined it was good. Nothing has changed inside my house. Can I get a new gea as well please. What is the likelihood of getting a weekend engineer slot?? Thanks
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 14,525
Thanks: 352
Fixes: 98
Registered: ‎27-04-2007

Re: Not reaching minimum guaranteed speeds

Hi there, 

 

Here's an updated GEA for you:

 

 

Unfortunately no weekend slots are being offered to us as that isn't always possible for Openreach to do. However any person over the age of 18 can be present if you're unable to be there yourself.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team