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Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Jeffster
Hooked
Posts: 6
Thanks: 1
Registered: 05-07-2017

Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Anyone know if it is possible to downgrade after having upgraded to fibre extra for the additional upload speed.

since Plusnet announced increasing upload for regular fibre I feel I’m not really getting the benefit. My B.B. speed is usually around the 40-42 mbps and it seems silly paying almost £10 more for such a small boost. I’ve got 5 months left of a 18 month contract 

what are my options?

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 211
Thanks: 66
Fixes: 13
Registered: 26-03-2018

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Hi @Jeffster

I've just tested yoru line and can see you are syncing at just above 48Mbps upload and 17Mbps download.

These are indeed Fibre Extra speeds are if you were to be on the lower package you would not be able not be able to receive higher than 40Mbps upload and 10Mbps Download.

I have copied in a snippet of the test result below for you to view yourself.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 48.7 Mbps
Upstream Speed 17.0 Mbps

In regards to downgrading, you are able to do this if you wish. I would advise speaking to our Customer Options Team who will be able to discuss the ins and outs of this with you.

Telephone number:
0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

 

Thanks,

 

Alisdair

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
Jeffster
Hooked
Posts: 6
Thanks: 1
Registered: 05-07-2017

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Hi again.
I’ve now noticed if I check another provider e.g. BT that my top speed is showing as 40 mbps.
This is the extract from the initial email I received from Plusnet
Estimated line speed: 44.8Mbps to 62Mbps
Current line speed: 54.8Mbps

Currently not hit above 40 for over a month. Has the line speed been reduced?
RichardB
Pro
Posts: 353
Thanks: 117
Fixes: 4
Registered: 19-11-2008

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Hi Jeffster,

A reduction in the synchronization speed a line will support, is a fundamental weakness in the design of VDSL as implemented by BT Openreach.

As more residents take fibre broadband, the VDSL signals on each telephone line will suffer an amount of "interference" from the other lines. This causes the background RF noise level to increase on your telephone line. This is called "crosstalk".

To maintain the VDSL signal to noise ratio (need to avoid loss of DSL connectivity or large error rates)  the synchronization speed has to be reduced.

The VDSL modem/router  (at home) and the "Fibre cabinet" trade speed for stability.

There are some techniques to mitigate the effects of crosstalk, such as "vectoring" but these require more hardware in the Fibre Cabinet and compatible modem/router. BT Openreach have not employed vectoring on a wide scale.

Richard

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,317
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Registered: 27-04-2007

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Hi Jeffster, 

 

Line speeds can and do vary by a few mbps over time for the reasons RichardB covered. 

 

Let me know if you need any further help or have any more questions. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jeffster
Hooked
Posts: 6
Thanks: 1
Registered: 05-07-2017

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

A few mbps over time I accept however the original speeds promised are considerably lower than the ones I am now getting. Would Plusnet not be upset if I starts paying %less each month proportionate to the decrease in speed?
Would you be happy buying a car with an average speed of 60mph only to find it only goes 39 within a year?

And on top of that I’m now paying more than I did when I signed up (£2 a month more) but getting lower performance.
Sr
Hooked
Posts: 5
Thanks: 1
Registered: 06-11-2017

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Seems to be the norm start you off on the agreed speed then they apply the breaks without telling, trades discriptions might be interested

Superuser
Superuser
Posts: 11,877
Thanks: 3,239
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Registered: 22-08-2007

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

Hmmm will be interesting to see if trading standards can bend the laws of physics! Roll eyes

As explained a lowering of speed is a consequence of increased uptake.

Whilst many perceive a reduction in speed as a loss of a pound of flesh, in reality there is unlikely to be any discernible loss of enjoyment of the service.  If there is, then the issue is more likely to be elsewhere.

PeeGee
Aspiring Pro
Posts: 1,090
Thanks: 47
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Registered: 05-04-2009

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps


@Jeffster wrote:
A few mbps over time I accept however the original speeds promised are considerably lower than the ones I am now getting. ......

I wouldn't think you would notice "A few mbps" ... a few Mbps possibly Shocked However, you say you are getting "considerably" higher speeds "than were promised" anyway. Huh

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Not much point keeping unlimited extra? My speed rarely goes over 40mbps

@Jeffster, I'm afraid as your line speed is still within estimates and our tests aren't showing any signs of a fault there's not much we can do.

If you would like to discuss downgrading I'd recommend calling our customer options team on the number we've advised above.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team