Not happy after visit and now speeds lower
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Re: Not happy after visit and now speeds lower
06-04-2015 1:30 PM
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Re: Not happy after visit and now speeds lower
06-04-2015 1:39 PM
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Follow the instructions here. It shouldn't matter if the router is connected but there's no harm in disconnecting it while you flash the device.
If you want to access the stats from the modem you'll need to plug LAN2* into a LAN port on your network as well as LAN1 into the WAN port of your router.
HTH
*You may or may not need to change the LAN2 IP address depending on your network config.
Re: Not happy after visit and now speeds lower
06-04-2015 2:05 PM
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Line Status
Upstream 19001
Downstream 63773 (approx 17meg up and 58meg down)
Attainable rate
Downstream: 97488
Upstream: 26000
SNR: down 10.6 Up 9.3
Re: Not happy after visit and now speeds lower
07-04-2015 12:31 PM
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I am not happy.
Re: Not happy after visit and now speeds lower
07-04-2015 1:07 PM
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Re: Not happy after visit and now speeds lower
07-04-2015 1:11 PM
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Quote from: nigel1971 It's done now and have SP08 on the modem the stats shows
Line Status
Upstream 19001
Downstream 63773 (approx 17meg up and 58meg down)
Attainable rate
Downstream: 97488
Upstream: 26000
SNR: down 10.6 Up 9.3
Hi Nigel,
Sorry been away with bank hols but if G.INP is on the line then you will see something like
INP (DMT symbol) 46.00 47.00
I notice on the 6th you replaced the firmware, so you need to allow at least 24 hours, and as modem/router resyncs/updates only happen overnight between 2 and 5 am, then I suspect it may be tonight it will fully activate G.INP if its not showing already ? what are the current sync rates ? also first morning I found the line had corrected itself, speedtests were coming through at 60 meg despit full 79.9 sync. Had to call plusnet to get them to correct it. Don't give up yet your figures from yesterday are what I saw from a line that in my case had G.INP active, but until the overnight update/resync the line had defaulted to stupid levels of interleaving (was in region of 1200+ interleaving)
Re: Not happy after visit and now speeds lower
07-04-2015 1:23 PM
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Just wish i could get back to normal with this but it seems a few of you are getting frustrated with it. I knew i lost connection as the yellow triangle on my task bar came up with the message limited or no connectivity, it did come back on later this morning shortly after a router reset but that took 15mins to come back online, there was no dsl green light on the modem either when i checked router at same time.
.
CS said it could take 10days for the line to creep back up as it seems to me DLM is watching it but not going the right direction.
Re: Not happy after visit and now speeds lower
07-04-2015 4:18 PM
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At least you know you have the right modem/firmware on the line. So as and when the line/cab does pick up that you have compatible G.INP modem, then once that kicks in it should also correct any DLM. Can you tell if interleaving is on the line and if so what level it is at ?
Re: Not happy after visit and now speeds lower
08-04-2015 1:36 AM
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Re: Not happy after visit and now speeds lower
08-04-2015 3:07 AM
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Quote from: nigel1971 CS said it could take 10days for the line to creep back up .
Why do they keep hammering this myth to end users? there is no 10 day period with FTTC if DLM has applied interleave ect, this can take anything from 2 days to 2 weeks,sometimes longer before it will reverse changes , it's all dependant of error counts SNR fluctuations and number of disconnections , now that you have an unlocked hg612 why don't you download one of the monitoring programs that harvest the full modem stats and take full advantage of it ?
the software is available via the kitz forum
Re: Not happy after visit and now speeds lower
08-04-2015 10:07 AM
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Re: Not happy after visit and now speeds lower
09-04-2015 11:01 PM
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Re: Not happy after visit and now speeds lower
10-04-2015 9:32 AM
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Re: Not happy after visit and now speeds lower
12-04-2015 10:09 PM
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BT supposed to contact me tomorrow as the problem lies external to my property.
Re: Not happy after visit and now speeds lower
14-04-2015 2:33 PM
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What's the best way of getting the profile kicked back into line?
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