Not getting quoted upload speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Not getting quoted upload speed
Not getting quoted upload speed
01-04-2016 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Having performed a speed test when I got it, I was only achieving 1.5Mbps upload.
IMO - This is woefully inadequate for today's internet usage. I have two daughters who love uploading to Youtube and whenever they do, it kills our connection.
So anyway - I contacted Plusnet and the nice chap agreed to increase the upload to 20Mbps.
Having looked at my modem stats, I can see upstream sync is now around 17Mbps, so it looks like he's done what he said he was going to do.
However, whenever I perform a speed test, I still only get 1.5Mbps.
I contacted Plusnet last night who told me that this might be because my modem is still "learning". This sounded vague and bit of a fob off.
Can anyone shed any light on what might be at fault?
Also - is anyone else experiencing issues using Plusnet's online chat facility? It's been down for me for two days.
Re: Not getting quoted upload speed
01-04-2016 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
can you check using this tester http://www.thinkbroadband.com/speedtest.html and report the graph
chat worked fine for me this morning - perhaps an ad blocker is stopping it
Re: Not getting quoted upload speed
01-04-2016 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's just possible that the 2Mb/s upstream profile is still there somewhere in the system.
Regarding Chat, do you have ANY kind of adblocker running in your browser (including Anti-Virus add-ins)? These can stop Chat from working if they block Google GTM
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Not getting quoted upload speed
01-04-2016 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I used to have Sky Fibre and I got 10Mbps upload with them. So I know there aren't any technical issues with my line and that the way I'm testing speeds is proven.
I've attached the speed chart and Speed Profile below.
It looks to me like the line speed is correct, but Plusnet is throttling the connection still, down to 2Mbps.
Re: Not getting quoted upload speed
01-04-2016 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Presumably you are now on Fibre Unlimited Extra and are paying more per month?
Quote from: gavpop So anyway - I contacted Plusnet and the nice chap agreed to increase the upload to 20Mbps.
The way you have phrased it implies you got the upgrade for free which I'm sure will interest many people
People will be particularly interested if you've managed to get yourself put onto 40/20 since that product is long extinct (well - for new customers anyway).
Re: Not getting quoted upload speed
01-04-2016 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: gavpop Also - is anyone else experiencing issues using Plusnet's online chat facility? It's been down for me for two days.
Used it this morning and yesterday with no issues.
Re: Not getting quoted upload speed
01-04-2016 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you go to here and see what your current line speed and estimated line speed is?
https://portal.plus.net/my.html?action=data_transfer_speed
NE
Re: Not getting quoted upload speed
01-04-2016 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Allow me 10 minutes and I'll be back in with an update
Re: Not getting quoted upload speed
01-04-2016 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Andrue Presumably you are now on Fibre Unlimited Extra and are paying more per month?
Quote from: gavpop So anyway - I contacted Plusnet and the nice chap agreed to increase the upload to 20Mbps.
The way you have phrased it implies you got the upgrade for free which I'm sure will interest many people
People will be particularly interested if you've managed to get yourself put onto 40/20 since that product is long extinct.
Yes - I got it for free. I basically said that the 40/2 wasn't adequately advertised, which I don't believe it is. All their advertisements are quoting download speeds, but upload speeds are difficult to find. And as I'm still in the cooling off period, I'll be cancelling my order if upload isn't increased. The chap I was chatting to had a personal opinion that Plusnet's new 2Mbps upload policy is inadequate, and so he was happy for push through an upgrade for free.
Re: Not getting quoted upload speed
01-04-2016 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes 2mb is inadequate.
Before switching to 80/20 last night I was on the 40/20 package but found that with 3 of us in the house all online at the same time is being a bit slow.
NE
Re: Not getting quoted upload speed
01-04-2016 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst the line has been upgraded the speeds our side have had no changes made and no note of the package chang by the agent you spoke to unfortunately, I've asked one of my colleagues to give you a quick call to get that sorted
Re: Not getting quoted upload speed
01-04-2016 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If Plusnet were to put me on 10Mbps upload, I'd be more than happy. Being given 20Mbps is very nice though and I'm not complaining!!
Re: Not getting quoted upload speed
01-04-2016 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Not getting quoted upload speed