cancel
Showing results for 
Search instead for 
Did you mean: 

Not getting promised speed....

borosilverback
Hooked
Posts: 8
Registered: 13-10-2017

Not getting promised speed....

Promised 34 min - initially got 17 but thought the first few days id leave it as when i spoke with an advisor i was told my speed would vary initially,now im only getting 8 if im lucky - plus the connection feels unstable - when i do a speed test the needle jumps about as if the connection is erratic,ive plugged in via ethernet and its better,but the wifi isnt up to much - my old provider had a much faster connection,and i cant help but feel dissapointed initially,this isnt exactly firbe speeds...

6 REPLIES
Animegav
Dabbler
Posts: 14
Thanks: 2
Registered: 01-08-2017

Re: Not getting promised speed....

If it's less than the handback threshold then you're free to leave without penalty if it doesn't improve.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Not getting promised speed....

Hi , put you phone number in here should show what is possible Thumbs Up http://dslchecker.bt.com/

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
borosilverback
Hooked
Posts: 8
Registered: 13-10-2017

Re: Not getting promised speed....

thanks - its well under - pretty [-Censored-] poor to be honest.

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Plusnet Help Team
Plusnet Help Team
Posts: 5,642
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Not getting promised speed....

Sorry to hear you're having speed issues.

I've tested your line and it's not showing any issues as shown below.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 530.1
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2017-10-01T14:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 40.0 Mbps 39.9 Mbps
Up Stream Line Rate 1.9 Mbps 9.9 Mbps 6.9 Mbps
Up Time 0.0 Sec 900.0 Sec 868.0 Sec
Retrains 0.0 54.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2017-10-14T12:37:04Z 2017-10-14T12:52:04Z
Ingress Code Violation 0 0
Egress Code Violation 2 0
Errored Seconds 2 0
Severely Errored Seconds 0 0
Unavailable Seconds 0

Are you testing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
borosilverback
Hooked
Posts: 8
Registered: 13-10-2017

Re: Not getting promised speed....

Tried both.....with a cable it was as promised around 36....but the wireless seems erratic and slow however I’ve just re tested on iPhone it and it’s 34.....so provided it stays at that I’ll be happy.
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: Not getting promised speed....

If your speed drops again over WiFi but remains solid using a wired connection, I'd recommend taking a look at this guide about wireless connectivity: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team