Not getting promised speed....
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Not getting promised speed....
13-10-2017 7:34 PM
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Promised 34 min - initially got 17 but thought the first few days id leave it as when i spoke with an advisor i was told my speed would vary initially,now im only getting 8 if im lucky - plus the connection feels unstable - when i do a speed test the needle jumps about as if the connection is erratic,ive plugged in via ethernet and its better,but the wifi isnt up to much - my old provider had a much faster connection,and i cant help but feel dissapointed initially,this isnt exactly firbe speeds...
Re: Not getting promised speed....
13-10-2017 10:09 PM
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Re: Not getting promised speed....
13-10-2017 10:14 PM
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Hi , put you phone number in here should show what is possible http://dslchecker.bt.com/
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Not getting promised speed....
on 13-10-2017 10:25 PM - last edited on 13-10-2017 11:04 PM by Mav
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thanks - its well under - pretty [-Censored-] poor to be honest.
Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.
Re: Not getting promised speed....
14-10-2017 2:08 PM
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Sorry to hear you're having speed issues.
I've tested your line and it's not showing any issues as shown below.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 2.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 530.1 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2017-10-01T14:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 39.9 Mbps | 40.0 Mbps | 39.9 Mbps |
Up Stream Line Rate | 1.9 Mbps | 9.9 Mbps | 6.9 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 868.0 Sec |
Retrains | 0.0 | 54.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2017-10-14T12:37:04Z | 2017-10-14T12:52:04Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 2 | 0 |
Errored Seconds | 2 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Are you testing over a wired or wireless connection?
Re: Not getting promised speed....
15-10-2017 6:54 AM
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Re: Not getting promised speed....
15-10-2017 12:13 PM
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If your speed drops again over WiFi but remains solid using a wired connection, I'd recommend taking a look at this guide about wireless connectivity: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
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