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Not getting above 10Mb on 80/20 service.

keyholder
Grafter
Posts: 76
Thanks: 2
Registered: 06-05-2015

Not getting above 10Mb on 80/20 service.

Hi..

speeds took a turn for the worse. according to the btwholesale reports only 11mb return with a 22ms ping - on a 68.5Mb profile.

Im also getting request timeouts on traceroutes.

Gamings impossible.

linerate is @ 74572 Down - 20173 Up
SNR  Db is 18.1 
Line attenuation Db - 12.9 Down - 7.4 Up

im lucky to get 60Mbit.down & 13Mbit up when all working!

Thanks

6 REPLIES
jeffjohn1941
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: 18-09-2017

Re: Not getting above 10Mb on 80/20 service.

Me too - Speeds now 32 -35 Mb/s DL and 13 UL on "Unlimited Fibre Extra 76Mb/s". Domestic engineer's booking 8th Sept was a no-show. Waited in 8hrs. No phone call, rebooking  or contact since.  

keyholder
Grafter
Posts: 76
Thanks: 2
Registered: 06-05-2015

Re: Not getting above 10Mb on 80/20 service.

Speeds have resumed back to 62mb but I'd still line a line check if possible.

Thanks
Terranova667
Pro
Posts: 1,297
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Not getting above 10Mb on 80/20 service.

Hi there was a nationwide issue yesterday effecting some people on all ISP's where speeds were dropping like yours, it maybe that the issue hasn't been fully resolved yet so you may still see it go up and down,

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Not getting above 10Mb on 80/20 service.

Nope its not resolved as yet , its better but not 100%

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Not getting above 10Mb on 80/20 service.

@rongtw

If you're having issues still I would advise reporting a fault rather than posting across multiple other customer's threads as the issues from over the weekend are resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Not getting above 10Mb on 80/20 service.

Sorry @Chris   But if the Silence from Plusnet over the weekend had not been deafening  , people would not be complaining 

All Plusnet had to do was Post on the service status , Yes there is a problem Customers would have known

Information is a great tool Cool smiley

I know its Not your fault , but someone must have made the decision not to inform the customers , which was a fairly wide problem , Not just a small number as posted on Facebook

Rant over sorry

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .