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Not even getting 10mb on a fibre extra contract !!

Posts: 36
Thanks: 1
Registered: ‎26-11-2016

Not even getting 10mb on a fibre extra contract !!

Nets been slow last few days so thought id do a speed check, struggling to get above 10mb , tried different pc, wired, wifi , all still shocking , Did some tests a few weeks ago, all getting over 27mb etc , no issues ... Nothings changed so why the difference ?

Plusnet Help Team
Plusnet Help Team
Posts: 17,622
Thanks: 5,514
Fixes: 934
Registered: ‎21-04-2017

Re: Not even getting 10mb on a fibre extra contract !!

Sorry to hear you're having speed issues.

I can see your router is in sync at a stable speed of 38mbps which is within your target for your line.

I've attached a copy of your test results below:

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 38.6 Mbps
Upstream Speed 8.4 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 912.1
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-02-15T18:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 38.6 Mbps 41.3 Mbps 41.1 Mbps
Up Stream Line Rate 8.4 Mbps 8.7 Mbps 8.7 Mbps
Up Time 799.0 Sec 900.0 Sec 899.8 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-02-28T17:33:55.026+00:00 2019-02-28T17:48:55.026+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


Your connection is stable:



Your speed estimates can be found Here:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

  High Low High Low
VDSL Range A (Clean) 44.6 30.8 8.5 5.7


With this in mind we're not seeing any issues with the broadband signal coming into your router.

Can you run a BT speedtest at using a direct ethernet connection without any powerline adapters or switches, completing the further diagnostics at the end?

This will store the result on the supplier system and will help us in reporting a fault to our suppliers.

Once you've done this please report a fault to us at letting us know over here once you've completed it and we'll be happy to pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team