Not even getting 10mb on a fibre extra contract !!
Sorry to hear you're having speed issues.
I can see your router is in sync at a stable speed of 38mbps which is within your target for your line.
I've attached a copy of your test results below:
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 38.6 Mbps |
| Upstream Speed | 8.4 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 912.1 |
| Upstream Rate Assessment | Very Good |
| Downstream Rate Assessment | Good |
| Interference Pattern | Regular Interference Observed Daily |
| Service Impact | No Impact Observed |
| Interference Duration Longest Occurrence | ; 00:00 to 23:45 |
| Interference Location | Customer Premise |
| Interference Observed In Days | 14 |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp | 2019-02-15T18:00:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 38.6 Mbps | 41.3 Mbps | 41.1 Mbps |
| Up Stream Line Rate | 8.4 Mbps | 8.7 Mbps | 8.7 Mbps |
| Up Time | 799.0 Sec | 900.0 Sec | 899.8 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2019-02-28T17:33:55.026+00:00 | 2019-02-28T17:48:55.026+00:00 |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
Your connection is stable:
Your speed estimates can be found Here:
|
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
|---|---|---|---|---|
| High | Low | High | Low | |
| VDSL Range A (Clean) | 44.6 | 30.8 | 8.5 | 5.7 |
With this in mind we're not seeing any issues with the broadband signal coming into your router.
Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a direct ethernet connection without any powerline adapters or switches, completing the further diagnostics at the end?
This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
Once you've done this please report a fault to us at http://faults.plus.net letting us know over here once you've completed it and we'll be happy to pick it up.
