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Not as good as bt

Markp1
Interested
Posts: 2
Registered: ‎27-09-2019

Not as good as bt

Hi all. Just joined from bt my broadband is terrible. Was I wrong to think plussnet would be the same speed ? 

2 REPLIES 2
Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Not as good as bt

Hi there @Markp1 welcome to the community forums, your line speed estimates will likely be the same as when you were with BT previously.

However, looking at your speeds you do seem to be within the top end of your estimates of 56-78Mbps. You're actually in sync at 74.9Mbps.

 

Are you only seeing speed problems on a wireless connection? If so you might be experiencing wireless interference or something similar.

If so itmight be worth taking a look at our wifi troubleshooting.

Baldrick1
Moderator
Moderator
Posts: 8,327
Thanks: 3,769
Fixes: 271
Registered: ‎30-06-2016

Re: Not as good as bt

@Markp1 

If you have a BT Smarthub then use that instead of your Hub One, which is really an old Home Hub 5a with tweeked firmware.

Many of us use a Smarthub, setting instructions are here. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

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