Not allowed to upgrade to Fibre Extra?
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- Re: Not allowed to upgrade to Fibre Extra?
Not allowed to upgrade to Fibre Extra?
17-04-2015 3:42 PM
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I'd be more than happy to pay £5 per month for that extra speed. I'm perfectly willing to accept that Plusnet will only guarantee the lower estimated speed. BT's retail arm seemed to be perfectly happy to sell me a 76 Mbps connection. Why won't Plusnet take my money!
Re: Not allowed to upgrade to Fibre Extra?
17-04-2015 4:08 PM
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Bear in mind that this may reduce, in time, if crosstalk from other customers taking up FTTC on your cabinet affects your line.
If you're happy with the 'risks' then I can't see why Plusnet should be reluctant to take more money.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Not allowed to upgrade to Fibre Extra?
17-04-2015 6:01 PM
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Re: Not allowed to upgrade to Fibre Extra?
17-04-2015 6:12 PM
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adie:quote
Re: Not allowed to upgrade to Fibre Extra?
17-04-2015 6:26 PM
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I'm now enjoying a connection speed of around 67-68Meg, although I have had problems, but that it seems was down to a neighbour, who's now left and my connection has stabilised and line speeds returned to normal.
Re: Not allowed to upgrade to Fibre Extra?
22-04-2015 1:01 PM
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Quote from: Matthew Let me look into this to see what I can do.
Sorry to bump, but have you been able to find anything out on this? If there's someone in particular I can talk to about this, I'm happy to do so. Cheers!
Re: Not allowed to upgrade to Fibre Extra?
23-04-2015 3:40 PM
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Matthew should already be aware of my thread, I wouldn't mind upgrading to the Fibre Extra Unlimited package as well but the estimate's for my line are completely off. Even the ADSL estimates are completely underestimated and say 3Mbps when I was getting 12Mbps back on ADSL
TAP3 test in the attachments w/ speedtest from what I'm getting right now
Re: Not allowed to upgrade to Fibre Extra?
01-05-2015 1:54 PM
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Quote from: Matthew Let me look into this to see what I can do.
Any news on this yet? I'm still sitting on a clean low estimate of 39Mbps even though my TAP results are 60+ and the line sync has been holding at 72Mbps for the past 10 days or so.
Re: Not allowed to upgrade to Fibre Extra?
01-05-2015 2:43 PM
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EDIT: I've just spoken to Matt about this and he's been looking into it (as per reply 2), and their maybe a problem. If we can get the DPA stuff sorted first though, we can make a concerted effort to sort it.
Re: Not allowed to upgrade to Fibre Extra?
01-05-2015 3:43 PM
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Quote from: plusnettony Those of you who are syncing at more than 40Mbit and want fibre extra, can you please raise me a ticket (can still be done at contactus.plus.net) and let me know once it's done so I can make the change?
I've already got a ticket open for this, but I can open another if that helps?
Quote from: plusnettony EDIT: I've just spoken to Matt about this and he's been looking into it (as per reply 2), and their maybe a problem. If we can get the DPA stuff sorted first though, we can make a concerted effort to sort it.
Thanks, it's good to know that it's being looked into!
Re: Not allowed to upgrade to Fibre Extra?
01-05-2015 3:54 PM
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Re: Not allowed to upgrade to Fibre Extra?
01-05-2015 5:03 PM
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Re: Not allowed to upgrade to Fibre Extra?
02-05-2015 12:52 AM
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dick:quote
Re: Not allowed to upgrade to Fibre Extra?
04-05-2015 3:56 AM
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Quote from: plusnettony Those of you who are syncing at more than 40Mbit and want fibre extra, can you please raise me a ticket (can still be done at contactus.plus.net) and let me know once it's done so I can make the change?
Sorry for the delay, busy weekend.
I've opened a ticket/question ID 103491619 about this issue as well.
If you could change the package asap that would be brill
Re: Not allowed to upgrade to Fibre Extra?
05-05-2015 6:53 PM
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