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Not Getting Download Speed As advertised.

TONKA_777
Hooked
Posts: 7
Registered: ‎30-05-2020

Not Getting Download Speed As advertised.

I am on the supposed 62-72mb Unlimited Fibre Extra package and I am getting no where near that.

On te BT wholsale speed test 16.90mbps download and 20.70mbps upload.

I have spoken a couple of times on the phone to plusnet tech and have seen no improvement.

All my equipment is wired connections using ethernet, smart tv and desktop pc.

I have disabled all firewall/anti virus software and retested to no improvement.

Not very impressed.

Anyone got a solution?

 

15 REPLIES 15
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,077
Thanks: 289
Fixes: 105
Registered: ‎26-03-2018

Re: Not Getting Download Speed As advertised.

Hi @TONKA_777,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
TONKA_777
Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Can you get one of your tech guys to look at this info please.

This is on a wired connection, plugged into a mk4 openreach master socket with a 50cm ADSL shielded lead, no other extensions anywhere or ancilliary wiring.

The connection is very laggy and makes some websites unusable.

 

Is this normal?

Stats

Stats recorded 11 Aug 2020 12:37:33

DSLAM type / SW version:	BDCM:0xc190 (193.144) / v0xc190
Modem/router firmware:  	AnnexA version - A2pvfbH043q.d27b
DSL mode:               	G
Status:                 	Showtime
Uptime:                 	38 days 17 hours 48 min 56 sec
Resyncs:                	0 (since 10 Jul 2020 20:29:31)
			
				Downstream	Upstream
Line attenuation (dB):  	35.0		0.0
Signal attenuation (dB):	35.0		0.0
Connection speed (kbps):	219500		41739
SNR margin (dB):        	3.3		3.2
Power (dBm):            	0.0		4.0
Interleave depth:       			
INP:                    	550.00		535.00
G.INP:                  	Not enabled		Not enabled
Vectoring status:       	Unknown		

RSCorr/RS (%):          	261.8057		0.4914
RSUnCorr/RS (%):        	0.0000		0.0000
ES/hour:                	1.05		0

connspeed

 

es

crc

 

These are the speed tests from https://www.thinkbroadband.com/speedtest

Date/Time Avg Down Avg Up Provider  
11-08-2020 11:50:23 (GMT) 36.3 Mbps 2.5 Mbps Plusnet  
22-07-2020 14:03:56 (GMT) 38.0 Mbps 1.6 Mbps Plusnet  
22-07-2020 14:03:15 (GMT) 40.3 Mbps 16.1 Mbps Plusnet  
22-07-2020 14:02:35 (GMT) 32.3 Mbps 2.9 Mbps Plusnet  
22-07-2020 14:01:59 (GMT) 34.8 Mbps 3.1 Mbps Plusnet  
22-07-2020 13:58:53 (GMT) 22.4 Mbps 1.9 Mbps Plusnet  
22-07-2020 13:57:56 (GMT) 37.2 Mbps 2.7 Mbps Plusnet  
22-07-2020 13:54:53 (GMT) 27.9 Mbps 1.8 Mbps Plusnet  
22-07-2020 13:54:18 (GMT) 29.2 Mbps 1.8 Mbps Plusnet  

 

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Not Getting Download Speed As advertised.

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

 Noor
 Plusnet Help Team
Browni
Aspiring Hero
Posts: 2,566
Thanks: 974
Fixes: 52
Registered: ‎02-03-2016

Re: Not Getting Download Speed As advertised.

Why have you included stats from my router here?
Ex-Plusnetter now living life in the G,fast lane!
Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: Not Getting Download Speed As advertised.

Why is the TBB graph showing Zen?

Browni
Aspiring Hero
Posts: 2,566
Thanks: 974
Fixes: 52
Registered: ‎02-03-2016

Re: Not Getting Download Speed As advertised.

@Marksfish it's my graph!

Ex-Plusnetter now living life in the G,fast lane!
Mustrum
Community Veteran
Posts: 2,844
Thanks: 690
Fixes: 61
Registered: ‎13-08-2015

Re: Not Getting Download Speed As advertised.

They are not very good speeds for G Fast !😀

Why is he showing your stats?

Have you reported this?

At least a breach of forum rules - but is it a lot more serious?

TONKA_777
Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Apologies, posted wrong info.

Could a mod rectify the post by deletting Brownis graphs please?

Strat
Moderator
Moderator
Posts: 31,003
Thanks: 3,675
Fixes: 554
Registered: ‎14-04-2007

Re: Not Getting Download Speed As advertised.

Post edited. Anything else, let me know.

Customer and Forum Moderator. Windows 10 Firefox 96.0.2 (64-bit)


TONKA_777
Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Thank you.

TONKA_777
Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Live Monitor of my connection.

 

5b68bf3bc746c70086a204e57165b72678707714

Mustrum
Community Veteran
Posts: 2,844
Thanks: 690
Fixes: 61
Registered: ‎13-08-2015

Re: Not Getting Download Speed As advertised.

That is a pointless graph - it shows TBB is not able to ping your router which is normal.

There are ways around this, if you read the help pages on TBB.

TONKA_777
Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Have you a link please?

Mustrum
Community Veteran
Posts: 2,844
Thanks: 690
Fixes: 61
Registered: ‎13-08-2015

Re: Not Getting Download Speed As advertised.

No I don't have a link to your TBB graph, I presume you do.

All you need is to go to that and scroll down!