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Not Getting Download Speed As advertised.

Hooked
Posts: 7
Registered: ‎30-05-2020

Not Getting Download Speed As advertised.

I am on the supposed 62-72mb Unlimited Fibre Extra package and I am getting no where near that.

On te BT wholsale speed test 16.90mbps download and 20.70mbps upload.

I have spoken a couple of times on the phone to plusnet tech and have seen no improvement.

All my equipment is wired connections using ethernet, smart tv and desktop pc.

I have disabled all firewall/anti virus software and retested to no improvement.

Not very impressed.

Anyone got a solution?

 

15 REPLIES 15
Plusnet Help Team
Plusnet Help Team
Posts: 1,248
Thanks: 140
Fixes: 57
Registered: ‎26-03-2018

Re: Not Getting Download Speed As advertised.

Hi @TONKA_777,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Can you get one of your tech guys to look at this info please.

This is on a wired connection, plugged into a mk4 openreach master socket with a 50cm ADSL shielded lead, no other extensions anywhere or ancilliary wiring.

The connection is very laggy and makes some websites unusable.

 

Is this normal?

Stats

Stats recorded 11 Aug 2020 12:37:33

DSLAM type / SW version:	BDCM:0xc190 (193.144) / v0xc190
Modem/router firmware:  	AnnexA version - A2pvfbH043q.d27b
DSL mode:               	G
Status:                 	Showtime
Uptime:                 	38 days 17 hours 48 min 56 sec
Resyncs:                	0 (since 10 Jul 2020 20:29:31)
			
				Downstream	Upstream
Line attenuation (dB):  	35.0		0.0
Signal attenuation (dB):	35.0		0.0
Connection speed (kbps):	219500		41739
SNR margin (dB):        	3.3		3.2
Power (dBm):            	0.0		4.0
Interleave depth:       			
INP:                    	550.00		535.00
G.INP:                  	Not enabled		Not enabled
Vectoring status:       	Unknown		

RSCorr/RS (%):          	261.8057		0.4914
RSUnCorr/RS (%):        	0.0000		0.0000
ES/hour:                	1.05		0

connspeed

 

es

crc

 

These are the speed tests from https://www.thinkbroadband.com/speedtest

Date/Time Avg Down Avg Up Provider  
11-08-2020 11:50:23 (GMT) 36.3 Mbps 2.5 Mbps Plusnet  
22-07-2020 14:03:56 (GMT) 38.0 Mbps 1.6 Mbps Plusnet  
22-07-2020 14:03:15 (GMT) 40.3 Mbps 16.1 Mbps Plusnet  
22-07-2020 14:02:35 (GMT) 32.3 Mbps 2.9 Mbps Plusnet  
22-07-2020 14:01:59 (GMT) 34.8 Mbps 3.1 Mbps Plusnet  
22-07-2020 13:58:53 (GMT) 22.4 Mbps 1.9 Mbps Plusnet  
22-07-2020 13:57:56 (GMT) 37.2 Mbps 2.7 Mbps Plusnet  
22-07-2020 13:54:53 (GMT) 27.9 Mbps 1.8 Mbps Plusnet  
22-07-2020 13:54:18 (GMT) 29.2 Mbps 1.8 Mbps Plusnet  

 

Plusnet Help Team
Plusnet Help Team
Posts: 449
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: Not Getting Download Speed As advertised.

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

 Noor
 Plusnet Help Team
Aspiring Hero
Posts: 2,540
Thanks: 956
Fixes: 50
Registered: ‎02-03-2016

Re: Not Getting Download Speed As advertised.

Why have you included stats from my router here?
Ex-Plusnetter now living life in the G,fast lane!
Seasoned Pro
Posts: 975
Thanks: 245
Fixes: 4
Registered: ‎22-11-2014

Re: Not Getting Download Speed As advertised.

Why is the TBB graph showing Zen?

Aspiring Hero
Posts: 2,540
Thanks: 956
Fixes: 50
Registered: ‎02-03-2016

Re: Not Getting Download Speed As advertised.

@Marksfish it's my graph!

Ex-Plusnetter now living life in the G,fast lane!
Community Veteran
Posts: 2,295
Thanks: 498
Fixes: 52
Registered: ‎13-08-2015

Re: Not Getting Download Speed As advertised.

They are not very good speeds for G Fast !😀

Why is he showing your stats?

Have you reported this?

At least a breach of forum rules - but is it a lot more serious?

Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Apologies, posted wrong info.

Could a mod rectify the post by deletting Brownis graphs please?

Moderator
Moderator
Posts: 30,081
Thanks: 3,183
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Registered: ‎14-04-2007

Re: Not Getting Download Speed As advertised.

Post edited. Anything else, let me know.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Thank you.

Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Live Monitor of my connection.

 

5b68bf3bc746c70086a204e57165b72678707714

Community Veteran
Posts: 2,295
Thanks: 498
Fixes: 52
Registered: ‎13-08-2015

Re: Not Getting Download Speed As advertised.

That is a pointless graph - it shows TBB is not able to ping your router which is normal.

There are ways around this, if you read the help pages on TBB.

Hooked
Posts: 7
Registered: ‎30-05-2020

Re: Not Getting Download Speed As advertised.

Have you a link please?

Community Veteran
Posts: 2,295
Thanks: 498
Fixes: 52
Registered: ‎13-08-2015

Re: Not Getting Download Speed As advertised.

No I don't have a link to your TBB graph, I presume you do.

All you need is to go to that and scroll down!