Not Getting Download Speed As advertised.
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Not Getting Download Speed As advertised.
30-05-2020 1:31 PM
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I am on the supposed 62-72mb Unlimited Fibre Extra package and I am getting no where near that.
On te BT wholsale speed test 16.90mbps download and 20.70mbps upload.
I have spoken a couple of times on the phone to plusnet tech and have seen no improvement.
All my equipment is wired connections using ethernet, smart tv and desktop pc.
I have disabled all firewall/anti virus software and retested to no improvement.
Not very impressed.
Anyone got a solution?
Re: Not Getting Download Speed As advertised.
30-05-2020 2:27 PM
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Hi @TONKA_777,
Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
Re: Not Getting Download Speed As advertised.
on 11-08-2020 12:58 PM - last edited on 12-08-2020 2:05 PM by Strat
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Can you get one of your tech guys to look at this info please.
This is on a wired connection, plugged into a mk4 openreach master socket with a 50cm ADSL shielded lead, no other extensions anywhere or ancilliary wiring.
The connection is very laggy and makes some websites unusable.
Is this normal?
Stats
Stats recorded 11 Aug 2020 12:37:33 DSLAM type / SW version: BDCM:0xc190 (193.144) / v0xc190 Modem/router firmware: AnnexA version - A2pvfbH043q.d27b DSL mode: G Status: Showtime Uptime: 38 days 17 hours 48 min 56 sec Resyncs: 0 (since 10 Jul 2020 20:29:31) Downstream Upstream Line attenuation (dB): 35.0 0.0 Signal attenuation (dB): 35.0 0.0 Connection speed (kbps): 219500 41739 SNR margin (dB): 3.3 3.2 Power (dBm): 0.0 4.0 Interleave depth: INP: 550.00 535.00 G.INP: Not enabled Not enabled Vectoring status: Unknown RSCorr/RS (%): 261.8057 0.4914 RSUnCorr/RS (%): 0.0000 0.0000 ES/hour: 1.05 0
These are the speed tests from https://www.thinkbroadband.com/speedtest
Date/Time | Avg Down | Avg Up | Provider | |
---|---|---|---|---|
11-08-2020 11:50:23 (GMT) | 36.3 Mbps | 2.5 Mbps | Plusnet |
22-07-2020 14:03:56 (GMT) | 38.0 Mbps | 1.6 Mbps | Plusnet | |
22-07-2020 14:03:15 (GMT) | 40.3 Mbps | 16.1 Mbps | Plusnet | |
22-07-2020 14:02:35 (GMT) | 32.3 Mbps | 2.9 Mbps | Plusnet | |
22-07-2020 14:01:59 (GMT) | 34.8 Mbps | 3.1 Mbps | Plusnet | |
22-07-2020 13:58:53 (GMT) | 22.4 Mbps | 1.9 Mbps | Plusnet | |
22-07-2020 13:57:56 (GMT) | 37.2 Mbps | 2.7 Mbps | Plusnet | |
22-07-2020 13:54:53 (GMT) | 27.9 Mbps | 1.8 Mbps | Plusnet | |
22-07-2020 13:54:18 (GMT) | 29.2 Mbps | 1.8 Mbps | Plusnet |
Re: Not Getting Download Speed As advertised.
11-08-2020 5:12 PM
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Re: Not Getting Download Speed As advertised.
11-08-2020 9:07 PM
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Re: Not Getting Download Speed As advertised.
11-08-2020 9:15 PM
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Why is the TBB graph showing Zen?
Re: Not Getting Download Speed As advertised.
11-08-2020 9:19 PM
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@Marksfish it's my graph!
Re: Not Getting Download Speed As advertised.
11-08-2020 9:38 PM
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They are not very good speeds for G Fast !😀
Why is he showing your stats?
Have you reported this?
At least a breach of forum rules - but is it a lot more serious?
Re: Not Getting Download Speed As advertised.
12-08-2020 1:50 PM
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Apologies, posted wrong info.
Could a mod rectify the post by deletting Brownis graphs please?
Re: Not Getting Download Speed As advertised.
12-08-2020 2:06 PM
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Post edited. Anything else, let me know.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Not Getting Download Speed As advertised.
12-08-2020 2:34 PM
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Thank you.
Re: Not Getting Download Speed As advertised.
12-08-2020 2:42 PM
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Live Monitor of my connection.
Re: Not Getting Download Speed As advertised.
12-08-2020 2:46 PM
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That is a pointless graph - it shows TBB is not able to ping your router which is normal.
There are ways around this, if you read the help pages on TBB.
Re: Not Getting Download Speed As advertised.
12-08-2020 3:15 PM
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Have you a link please?
Re: Not Getting Download Speed As advertised.
12-08-2020 3:30 PM
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No I don't have a link to your TBB graph, I presume you do.
All you need is to go to that and scroll down!
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