Not Fibre Extra
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- Re: Not Fibre Extra
Not Fibre Extra
09-08-2017 8:41 PM - edited 09-08-2017 9:25 PM
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Hi, I was supposed to get Unlimited Fibre Extra today however after a look at the router settings it seems that I'm only on the slower fiber package. Can someone please fix this for me?
UPDATE : After a call to plusnet this has been raised as a fault and I should get a call from the fault team in no more than 72 hours.
Re: Not Fibre Extra
10-08-2017 9:27 AM
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I think it's PlusNet's fault. They have ordered the wrong product. Should be able to re-order and get it upgraded by tomorrow. Hopefully one of the forum staff will be able sort this for you.
Re: Not Fibre Extra
10-08-2017 3:57 PM
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Yes. Hopefully this will be fixed soon.
will let you know how long it takes.
Re: Not Fibre Extra
10-08-2017 4:03 PM
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Re: Not Fibre Extra
11-08-2017 12:43 PM
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Hi,
I've just checked the router and it says that I'm getting
Up: 60.92Mbps
Down: 13.44Mbps
will this speed up to the full 80/20 by the end of the day?
Thanks.
Re: Not Fibre Extra
11-08-2017 10:07 PM
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Still not at full speed yet. will try again tomorrow.
Re: Not Fibre Extra
12-08-2017 3:55 PM
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From looking at the estimates of your line, the speed you're getting is on target.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
---|---|---|---|---|
High | Low | High | Low | |
VDSL Range A (Clean) | 80 | 60.2 | 20 | 18.7 |
It's an up to 80/20 service. Actual speeds can vary, depending on expectations of your line.
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