Not Fibre Extra

[#1]

Hi, I was supposed to get Unlimited Fibre Extra today however after a look at the router settings it seems that I'm only on the slower fiber package. Can someone please fix this for me?

UPDATE : After a call to plusnet this has been raised as a fault and I should get a call from the fault team in no more than 72 hours.

[#2]

I think it's PlusNet's fault. They have ordered the wrong product. Should be able to re-order and get it upgraded by tomorrow. Hopefully one of the forum staff will be able sort this for you.

[#3]

Yes. Hopefully this will be fixed soon.

will let you know how long it takes.

[#4]

Hi Martin,

Sorry to hear you're having speed issues

I've rectified this for you now.

Can you let us know how your speed looks tomorrow?

[#5]

Hi,

I've just checked the router and it says that I'm getting

Up: 60.92Mbps

Down: 13.44Mbps

will this speed up to the full 80/20 by the end of the day?

Thanks.

[#6]

Still not at full speed yet. will try again tomorrow.

[#7]

From looking at the estimates of your line, the speed you're getting is on target.

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)
	High	Low	High	Low
VDSL Range A (Clean)	80	60.2	20	18.7

It's an up to 80/20 service. Actual speeds can vary, depending on expectations of your line.