Non start up
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- Re: Non start up
Non start up
05-09-2016 8:32 AM
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My fibre was supposed to start yesterday. On my account page it says it is but it isn't. I have tried the router WAN/reset switched off and on etc does not work. Only works dsl. Why is everything such hard work these days. If I hadn't made the effort to come and "chat" I would be paying for ever for a service I am not receiving.
What's more went on chat this am and was simply cut off just as I posted two notes.
Now on the phone.....let's see where it goes.
Re: Non start up
05-09-2016 9:56 AM
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So have now been told the service has started September 4, 2016 when it didn't and still hasn't.
It may not even start today September 5, 2016 yet my contract says it has so PlusNet has already broken its contract. Great...
Re: Non start up
05-09-2016 10:43 AM
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Re: Non start up
05-09-2016 10:50 AM
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No correct you again the order was due yesterday - September 4, 2016
Re: Non start up
05-09-2016 11:12 AM
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I got an email this morning saying "Your broadband product change is now complete", and my account has moved to "Unlimited Fibre"
This would all be excellent, if anyone had actually turned up to install the fibre, or contacted me to arrange to install the fibre.
There's no online chat available right now to talk to support, and there's a half hour wait if you phone them. No-one answers the comments I put on the open question on my account. I've been paying for plus.net for fifteen years or so now and the support used to be really good. what's happening to plus.net?
Re: Non start up
05-09-2016 11:21 AM - edited 05-09-2016 11:33 AM
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I had to do every thing myself is there a reason you are expecting someone at your home?
Re: Non start up
05-09-2016 11:31 AM
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Biggest hassle is the Email saying everything is up and running and you are being billed accordingly. Trouble is it wasn't and isn't up and running. The technical services/commissioning guy rode rough shod through my complaint with the what was I on about it will be working at some point approach. inferring I was lucky to have it at all and didn't really give a fig for the actual start date. God what customer care!
Re: Non start up
05-09-2016 11:32 AM - edited 05-09-2016 11:33 AM
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@markrbalcombe wrote:
No correct you again the order was due yesterday - September 4, 2016
The order is due for today, I'm not sure where we've told you it was yesterday?
Ah, I think it was because your package changed yesterday, on your invoice date. The order to change you to fibre is for today.
Re: Non start up
05-09-2016 11:32 AM
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I definitely do not expect somebody to turn up here to answer one point.
Re: Non start up
05-09-2016 11:33 AM
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Here
Your call plan is changing
As requested, your call plan is changing.
• New contract period: Monthly
This change will happen on 04/09/2016.
Re: Non start up
05-09-2016 11:34 AM
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Note the date
Re: Non start up
05-09-2016 11:34 AM
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Your call plan and package *has* changed from yesterday. The order to put you on fibre is due today.
Re: Non start up
05-09-2016 11:36 AM
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Do you want a copy of that Email which caused the fuss.
Re: Non start up
05-09-2016 11:37 AM
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@NeilMcEachran wrote:
I got an email this morning saying "Your broadband product change is now complete", and my account has moved to "Unlimited Fibre"
Your package on our system has changed in preparation for the order completing. This is due for the 16th September.
This would all be excellent, if anyone had actually turned up to install the fibre, or contacted me to arrange to install the fibre.
Can I ask where we've advised an engineer will be coming? Fibre activations are self-install, so once the order completes you should just plug the new router in and be good to go.
Re: Non start up
05-09-2016 11:38 AM
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@markrbalcombe wrote:
Do you want a copy of that Email which caused the fuss.
Unfortunately I know which email it is, I'm sorry for the confusion but the order is due for today.
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