Thanks DS, but this means I still have no Broadband. The phone line is live, my old provider (Now TV) has cut off. So I have a nice Bank Holiday weekend to look forward to no Internet.
No problem, and welcome to Plusnet too - a subtle jab at Plusnet, but yes I totally understand just how frustrating this is. One would rightly assume once the phone is live then so should the BB part of it. Plusnet could well say it's their supplier (Openreach) whom have delayed it, but there are genuine reasons (as you're moving from LLU to BT's gear) for delays or indeed it could be an issue with Plusnets systems.
I appreciate your response and I will attempt to set up a old BT Router in the morning.
If you've opted for FTTC and that BT router is FTTC, then there should be no issues as it's simply the case of using your username and password in place of the BT ones (or an Openreach modem will get you out of bother if the router is not FTTC). Set the router up and leave it alone, then if the BB goes live the router should just start working. You'll know when as the flashing light should change colour (and stop flashing)
What is most frustrating (as a new Customer) is that I keep getting directed to Chat and then find that there are no Chat Advisors available.
I can honestly say that I've never even tried to use live chat, in part for the reason you've mentioned. These forums are actually the best place to be imho (and when the staff are working)
If you are wondering how I'm doing this then thats because its being typed from a friends house 🙂
Have a sleepover..... or move in until you get the message (though it's rare, some don't get the message, or they do and it still doesn't work).
