Noise on line

[#1]

Hi Plusnet,

I logged a ticket last Thursday and I haven’t had a reply. My connection has been dropping in and out for 3 weeks and testing shows the download speed to be around 20mb at best. Before the issues this was over 30mb as an average. I tested the phone line and got a lot of interference so I logged a ticket. Would it be ok if you had a look at this and let me know what the line tests says please.

[#2]

Hi there,

I've just checked your account and there was a reply to your ticket yesterday afternoon which was also emailed out to you.

If you can have a read over the response and reply to the ticket that'd be great.