No wifi but ethernet fine
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No wifi but ethernet fine
20-07-2019 12:59 PM
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Hi there, I have a plusnet technicolour TG582n with fibre optic internet. Today came downstairs to no wireless. Have plugged ethernet in and laptop running fine off the ethernet. However when I try to log into the router on 192.168.1.254 get a "Access Error: 500 -- Internal Server Error" message.
I have tried pin reset, but wireless still dead.
Any ideas? Thanks in advance.
Re: No wifi but ethernet fine
20-07-2019 2:27 PM
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@jefnerf wrote:
Any ideas? Thanks in advance.
1. Take out a new contract and get Plusnet to throw in a new router for £7.99. You may be lucky and get a good one.
2. Go onto Ebay and spend around £20 on a Smarthub 6 and set it up on your Plusnet account. See https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
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Re: No wifi but ethernet fine
20-07-2019 3:08 PM
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Sounds like their may be a hardware fault with the router? how old is it?
If you want to arrange a team viewer session i would be happy to have a look and see if i can access the router.
Re: No wifi but ethernet fine
21-07-2019 10:02 AM
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Hi there.
Can you try pressing the WiFi button on the top of the router to see if that brings it on?
Failing that before deeming the router faulty, I'd then recommend try a factory reset by pushing a paperclip into the reset pinhole at the back for 15 seconds.
Let us know how it goes.
Re: No wifi but ethernet fine
21-07-2019 10:35 AM
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Might sound really daft but have you tried unplugging & plugging the router back in? Just thinking the Wi-Fi side of things may have just crashed.
Re: No wifi but ethernet fine
21-07-2019 11:14 AM
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"If you want to arrange a team viewer session i would be happy to have a look and see if i can access the router."
No doubt the intention is good, but I would never, ever allow anybody to have external access to my device(s).
Re: No wifi but ethernet fine
21-07-2019 4:00 PM - edited 21-07-2019 4:06 PM
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Hi all,
Thanks for the replies. I have done a factory reset, tried turning it off and on etc. Does seem like the wifi is dead 😕 have had it for nearly 5 years so to be expected! Will look at new contracts
EDIT: Have managed to access router via 192.168.1.254 on a different computer and can see in the logs "LOGIN wireless station [a0:63:91:bb:d1:29] can't get authorized."
Re: No wifi but ethernet fine
21-07-2019 4:13 PM - edited 21-07-2019 4:14 PM
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Cheers for getting back to us,
It does sadly seem that way (RIP @jefnerf's Technicolor router)
Let us know if you need any further advice or assistance.
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