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- Re: No text message yet
No text message yet
18-01-2016 2:35 PM
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can anybody tell me how late the text message to say "you've been upgraded to fibre" can arrive please?
I'm due to be upgraded today, I'll be leaving the office in an hour or so and would love to have fast fibre to play with when I get home.
At what point do I assume it's not happening and phone Plusnet to moan
Thanks
-Mat
Re: No text message yet
18-01-2016 2:51 PM
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Re: No text message yet
18-01-2016 2:59 PM
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It was myself who placed this order, as this is a self-install it can be anytime up until midnight for the notification to get to us of the order being completed, the engineer should complete work by 6PM at the latest though as they work 8-6
Checking the order with Openreach it is still open but I'll be keeping an eye out for it completing to let you know hopefully sooner than the email getting to you
Re: No text message yet
18-01-2016 3:09 PM
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could be a late night while I wait then
-Mat
Re: No text message yet
18-01-2016 6:13 PM
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Just checked on things and as of 5 minutes ago a note was added to your order to state that the engineer has installed and tested the service, they haven't closed the order as complete yet as they'll run some automated tests but as the engineer has said all should be working I've done the change on your account our side, should be working right now
Re: No text message yet
18-01-2016 6:21 PM
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yes, I noticed the guy there when I came home. Currently my modem says:
Profile State UP Speed Down Speed SNR Upstream SNR Downstream
17A SHOWTIME 19999 (Kbps) 79995 (Kbps) 8 (dB) 8 (dB)
But I seem to be getting about 18meg for both up and down using speedtest.net so am I still on an old profile perhaps?
Thanks
-Mat
Re: No text message yet
18-01-2016 6:26 PM
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Re: No text message yet
18-01-2016 6:40 PM
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all sorted thanks. 75 down and 19 up - very pleased.
Thanks for all your help!
-Mat
Re: No text message yet
18-01-2016 8:28 PM
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Re: No text message yet
18-01-2016 10:06 PM
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