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No speed change since upgrade to fiber plus

rhourahane
Hooked
Posts: 5
Registered: 24-04-2018

No speed change since upgrade to fiber plus

Hi,

I've upgraded from fiber to fiber plus on Monday and while my upload speed is now around 18Mbps there has not been any change to my download speed from 52Mbps.

According to the email when I ordered the upgrade I should be getting at least 61Mbps and possibly up to 80Mbps.

Do I need to wait for the line to speed up or should I get the increase in speed immediately?

If the increase should be instant what to I need to do get my promised speed improvement?

I it matters I've go a openreach modem and technicolor 528n router.

 

Thanks

8 REPLIES
Moderator
Moderator
Posts: 18,505
Thanks: 1,801
Fixes: 221
Registered: 11-01-2008

Re: No speed change since upgrade to fiber plus

What are the ranges listed when you enter your phone number here https://www.dslchecker.bt.com/ ?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

rhourahane
Hooked
Posts: 5
Registered: 24-04-2018

Re: No speed change since upgrade to fiber plus

Here is the results:

 

Telephone Number xxxxxxxxxxx on Exchange HIGH WYCOMBE is served by Cabinet 82

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 69 20 19 61.4 Available -- --  
VDSL Range B (Impacted) 80 63.2 20 19 49 Available -- --  

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

   
FTTP on Demand 330 30 -- Available -- --  

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+ Up to 11 -- 10 to 12 Available -- --  
WBC ADSL 2+ Annex M Up to 11 Up to 1 10 to 12 Available -- --  
ADSL Max Up to 5 -- 3.5 to 7.5 Available -- --  
WBC Fixed Rate 2 -- -- Available -- --  
Fixed Rate 2 -- -- Available -- --  

Other Offerings

     

Availability Date

   
VDSL Multicast -- -- -- Available -- --  
ADSL Multicast -- -- -- Available -- --  
G.fast Multicast -- -- -- Available -- --  

Premise environment

Status

Bridge Tap N            
VRI N            
NTEFaceplate N            
Last Test Date 20-04-2018            

 

 

 

Moderator
Moderator
Posts: 18,505
Thanks: 1,801
Fixes: 221
Registered: 11-01-2008

Re: No speed change since upgrade to fiber plus

Couple more things to check.

What is your current line speed here https://www.plus.net/my.html?action=data_transfer_speed
and the results of a speed test from here. http://www.speedtest.btwholesale.com/

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

rhourahane
Hooked
Posts: 5
Registered: 24-04-2018

Re: No speed change since upgrade to fiber plus

Here is the out put from the plus net page:

    Telephone number:xxxxxxxxxxx

    Phone exchange:HIGH WYCOMBE

    Estimated line speed:80Mb (This may vary between 66Mb and 80Mb) - Checked on 2017-12-10 20:57:19

    Current line speed:80 Mb

Can't run the speed test now as I'm at work, will run it this evening.

rhourahane
Hooked
Posts: 5
Registered: 24-04-2018

Re: No speed change since upgrade to fiber plus

After rebooting both router and modem the BT speed test gives the following:

BTSpeedTest.PNG

If I run the speed test from http://www.mybroadbandspeed.co.uk I get the following results:

SpeedTest.PNG

Which is much more like I was expecting. It would be nice for it to be a bit higher but at lest its an improvement.

Not sure what is going on with the BT speed checker.

Browni
Aspiring Hero
Posts: 2,249
Thanks: 766
Fixes: 45
Registered: 02-03-2016

Re: No speed change since upgrade to fiber plus

Are you using Firefox by any chance?

There's a thread here about the BT Speedtest misbehaving.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
rhourahane
Hooked
Posts: 5
Registered: 24-04-2018

Re: No speed change since upgrade to fiber plus

Yes I'm using Firefox. Running in IE gives much better results 62.81 up and 15.09 down

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No speed change since upgrade to fiber plus

Hi there.

I'm sorry to hear you're experiencing speed problems.

Whilst our tests are showing your router in sync at 66.9mbps they're also flagging a potential line fault so I've raised this through to our suppliers now. We'd expect this to be investigated within 3 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team