No speed change since upgrade to fiber plus

[#1]

Hi,

I've upgraded from fiber to fiber plus on Monday and while my upload speed is now around 18Mbps there has not been any change to my download speed from 52Mbps.

According to the email when I ordered the upgrade I should be getting at least 61Mbps and possibly up to 80Mbps.

Do I need to wait for the line to speed up or should I get the increase in speed immediately?

If the increase should be instant what to I need to do get my promised speed improvement?

I it matters I've go a openreach modem and technicolor 528n router.

Thanks

[#2]

What are the ranges listed when you enter your phone number here https://www.dslchecker.bt.com/ ?

[#3]

Here is the results:

Telephone Number xxxxxxxxxxx on Exchange HIGH WYCOMBE is served by Cabinet 82 Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper   High Low High Low         VDSL Range A (Clean) 80 69 20 19 61.4 Available -- --   VDSL Range B (Impacted) 80 63.2 20 19 49 Available -- --   Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) WBC FTTP Availability Date     FTTP on Demand 330 30 -- Available -- --   ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date   Left in Jumper WBC ADSL 2+ Up to 11 -- 10 to 12 Available -- --   WBC ADSL 2+ Annex M Up to 11 Up to 1 10 to 12 Available -- --   ADSL Max Up to 5 -- 3.5 to 7.5 Available -- --   WBC Fixed Rate 2 -- -- Available -- --   Fixed Rate 2 -- -- Available -- --   Other Offerings       Availability Date     VDSL Multicast -- -- -- Available -- --   ADSL Multicast -- -- -- Available -- --   G.fast Multicast -- -- -- Available -- --   Premise environment Status Bridge Tap N             VRI N             NTEFaceplate N             Last Test Date 20-04-2018

[#4]

Couple more things to check.

What is your current line speed here https://www.plus.net/my.html?action=data_transfer_speed
and the results of a speed test from here. http://www.speedtest.btwholesale.com/

[#5]

Here is the out put from the plus net page:

    Telephone number:xxxxxxxxxxx

    Phone exchange:HIGH WYCOMBE

    Estimated line speed:80Mb (This may vary between 66Mb and 80Mb) - Checked on 2017-12-10 20:57:19

    Current line speed:80 Mb

Can't run the speed test now as I'm at work, will run it this evening.

[#6]

After rebooting both router and modem the BT speed test gives the following:

If I run the speed test from http://www.mybroadbandspeed.co.uk I get the following results:

Which is much more like I was expecting. It would be nice for it to be a bit higher but at lest its an improvement.

Not sure what is going on with the BT speed checker.

[#7]

Are you using Firefox by any chance?

There's a thread here about the BT Speedtest misbehaving.

[#8]

Yes I'm using Firefox. Running in IE gives much better results 62.81 up and 15.09 down

[#9]

Hi there.

I'm sorry to hear you're experiencing speed problems.

Whilst our tests are showing your router in sync at 66.9mbps they're also flagging a potential line fault so I've raised this through to our suppliers now. We'd expect this to be investigated within 3 working days.