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No service SW9 London

Emandme
Newbie
Posts: 1
Registered: ‎11-12-2015

No service SW9 London

Had no service since the afternoon 10th Dec, cannot get through on the phone, waited an hour both times. Is there a greater problem going on out there?Huh
3 REPLIES 3
dukeleto
Dabbler
Posts: 12
Registered: ‎19-09-2015

Re: No service SW9 London

Not sure, but I'm in SE5 and I have DNS issues as per this thread:
https://community.plus.net/forum/index.php/topic,144016.0.html
Plus, my internet just completely dropped out for 20 minutes and that has never happened before.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: No service SW9 London

Emandme,
I can see you reported this as a fault and it seems to be on the phone line, the estimated repair time is tomorrow so hopefully we'll have more information available after that.

@Dukeleto
I've not been through that thread yet, however it's probably worth raising a fault if you haven't done so yet.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: No service SW9 London

I can see that the phone service is now reported as fixed but the fibre is still off, I'll get the fault you've raised on that looked at asap.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.