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No service - Morecambe

PeteS
Newbie
Posts: 1
Registered: 08-12-2015

No service - Morecambe

Hi guys,
Any ideas what the status is on our broadband service in Morecambe? Power has returned after the floods and power cuts at the wknd. Our postcode is LA4 6EB and the router is showing no internet light on.  Any information would be greatly appreciated.
Thanks
Pete
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: No service - Morecambe

It looks like there's still issues in your area.
Our suppliers have estimated it to be resolved by 8pm tonight but depending on what's been damaged it may be longer.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

I guess there is still issues in the LA4 area?
I'm in LA4 4HT and have no Fibre Internet..
Having to use Friends ADSL (if you can call it that) to get on the Internet at super fast sub dial up modem speeds....
liamb2001
Grafter
Posts: 33
Registered: 23-08-2013

Re: No service - Morecambe

Im getting the same and im from Morecambe around the regent  park area. Strange as others on my street and close by who are on bt or sky fibre have no problems.
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

Should we put a ticket in to support about the DSL light being off?
As the people in the flat below me have SKY fibre and their Internet was fixed a few days ago.
(They did not put a ticket into SKY, it was just "fixed")
liamb2001
Grafter
Posts: 33
Registered: 23-08-2013

Re: No service - Morecambe

Most sky users i know havent even needed their fibre fixed it just came back on with the power. Im confused why plusnet fibre is having problems and they arent surely they are the same lines ?
Quote from: NaRyan
Should we put a ticket in to support about the DSL light being off?
As the people in the flat below me have SKY fibre and their Internet was fixed a few days ago.
(They did not put a ticket into SKY, it was just "fixed")
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

Well I put a support ticket in.
As I need my Internet back, As the one I am using (friends PlusNet ADSL) is beyond pathetic with the severe amount of packet loss it has.
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: No service - Morecambe

Quote from: liamb2001
Most sky users i know havent even needed their fibre fixed it just came back on with the power. Im confused why plusnet fibre is having problems and they arent surely they are the same lines ?
Quote from: NaRyan
Should we put a ticket in to support about the DSL light being off?
As the people in the flat below me have SKY fibre and their Internet was fixed a few days ago.
(They did not put a ticket into SKY, it was just "fixed")


Sky have their own equipment, Plusnet uses BTs , it could well be that Sky didn't suffer the issues that BT did or if they did not as bad, sadly your reliant on BTW to sort the issues out for plusnet.
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

Got a reply to my support ticket.
"Our suppliers are aware of an outage affecting your connection (as well as others) and are working to restore service. The current estimate is for a resolution today but this could be delayed. We will check again to confirm the work has been completed. "
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

That's my Fibre back on  Grin
liamb2001
Grafter
Posts: 33
Registered: 23-08-2013

Re: No service - Morecambe

Really Huh Mines not !! Where abouts are you located in morecambe out of interest ? ?Huh
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

I'm near the Co-Op, That's on Regent Road.
liamb2001
Grafter
Posts: 33
Registered: 23-08-2013

Re: No service - Morecambe

Im just off regent on osborne road but mines still off.
NaRyan
Dabbler
Posts: 18
Thanks: 3
Registered: 07-05-2015

Re: No service - Morecambe

Ahh you're only 5 or so streets away from me.
Here is hoping the BT peeps fix your internet soon (hopefully today).
liamb2001
Grafter
Posts: 33
Registered: 23-08-2013

Re: No service - Morecambe

Yeah i really hope so. I have just been told someone other side of me on windsor has got theres back on recently ao hoping the power cuts not damaged my equipment or something.