No router
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- Re: No router
No router
08-01-2017 5:46 PM
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Re: No router
08-01-2017 6:06 PM
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Sounds familiar:(
When you placed the order, did you specify you needed a router?
If you did then you should see a £6.95 charge for P&P. If you were able to get this cost wavered, then there's a good chance the sales person has messed up and the router will never be sent unless you call them (the latter happened to me but I did call the day before activation to enquire where the router was. They rushed it out and did say IF I had paid then they would refund this as an apology)
If a member of the PN team do not post a reply here by the morning, I'd call them to make them aware it hasn't arrived.
Re: No router
09-01-2017 12:28 PM
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If we've sent an engineer to install a phone line, it's very likely that they were only there to install the phone service and the broadband was due to be ordered after this completed.
Scrap that, the order was placed simultaneously and has completed. I've ordered the router and it should arrive in the next few days, sorry this hasn't been sent yet. When it arrives just let us know and we'll arrange a refund for any downtime.
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