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No router, not happy...

FIXED
ludsonline
Hooked
Posts: 5
Fixes: 1
Registered: 18-01-2017

No router, not happy...

I placed an order with PlusNet for their fibre package as I am moving away from SKY & PlusNet offered a great bundle. I haven't received my router yet (Don't know why, as the order was placed on the 29/12/2016. I received a email & text stating my fibre was ready to go on the 16/01/2017. Still no router has turned up, I am trying to connect with my old       TP-Link TD-W8951ND Router but there is no ADSL light showing on the router, does any one know what the settings should be for using this router, PlusNet are in the router setting as a provider, but it will not connect.

 

Thanks in advance

 

Paul

8 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: No router, trouble connecting with TP-Link TD-W8951ND

Hi,

The reason this won't work is because the router you are using in an ADSL modem/router and you will need a VDSL modem/router to use the new fibre connection. Someone from Plusnet should be along soon to chase what's going on with your router.

James

ludsonline
Hooked
Posts: 5
Fixes: 1
Registered: 18-01-2017

Re: No router, trouble connecting with TP-Link TD-W8951ND

Cheers for that, looks like I'm going to have to wait.
Moderator
Moderator
Posts: 18,364
Thanks: 1,696
Fixes: 194
Registered: 11-01-2008

Re: No router, trouble connecting with TP-Link TD-W8951ND

jump on to online chat / give them a call - might be quicker.

you can check your tickets to see if a router has been dispatched too.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

ludsonline
Hooked
Posts: 5
Fixes: 1
Registered: 18-01-2017

Re: No router, trouble connecting with TP-Link TD-W8951ND

It says it's been dispatched, would have been nice to have it before SKY turned my broadband off though.

Moderator
Moderator
Posts: 18,364
Thanks: 1,696
Fixes: 194
Registered: 11-01-2008

Re: No router, trouble connecting with TP-Link TD-W8951ND

when was it despatched, if it was more than a few days ago it may have got lost.
usually they are despatched a few working days before your live date.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

ludsonline
Hooked
Posts: 5
Fixes: 1
Registered: 18-01-2017

Re: No router, trouble connecting with TP-Link TD-W8951ND

.. Smiley
ludsonline
Hooked
Posts: 5
Fixes: 1
Registered: 18-01-2017

Re: No router, trouble connecting with TP-Link TD-W8951ND

Fix
Borrowed a router, impressed with the speed so far Smiley
Moderator
Moderator
Posts: 18,364
Thanks: 1,696
Fixes: 194
Registered: 11-01-2008

Re: No router, trouble connecting with TP-Link TD-W8951ND

glad to see it's working well for you Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'