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No reply for plusnet support in a week

spudy12
Grafter
Posts: 69
Thanks: 1
Registered: ‎24-07-2013

No reply for plusnet support in a week

‎14-12-2015 12:44 AM

Have seen my internet speed halved in last month.
emailed support on 8-12-2015 and have not heard anything back since.
what the hell is going on?!
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jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: No reply for plusnet support in a week

‎14-12-2015 12:58 AM

If you emailed support the answer to your question is nothing!
There are no monitored support mailboxes. If you have a fault you need to raise it by going through http://faults.plus.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: No reply for plusnet support in a week

‎14-12-2015 2:33 PM

Sorry for the delay in responding, I can see the fault has been investigated and passed through to BTWholesale, we're awaiting an update from them at the moment with the next steps.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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