No progress with ticket (208394497)

[#1]

Can someone take a look at ticket No. 208394497 and provide me with an update please.

[#2]

Days have passed since BT Engineer was a no show so what next please.

[#3]

Hi there @Mook Sorry to hear about the engineer no show, I've looked further into this for you and updated it here. 

[#4]

Thanks @tinytaco I've updated the ticket. But while I'm here on clicking the link you provided above I got this:

after logging in! Thought it best to mention it.

[#5]

Hi there @Mook thanks for letting me know, I'll check the links I use I've gone ahead and booked that engineer for you, have a lovely weekend!