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No internet

FIXED
Hooked
Posts: 6
Registered: ‎04-03-2019

No internet

This morning no internet, the dsl light is red. 

1 REPLY 1
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: No internet

Fix

Hi @Rainmanne, thanks for your post.

 

We're sincerely sorry to hear of your connection issues.

 

On checking the line, we can see that the router is returning a password incorrect error which is fortunately very easily rectified, as shown below:

 

1) To connect to your Hub One, you will need to open a browser and go to http://192.168.1.254

If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

2) You should come to a page with information about your connection, click 'Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

3) Select the option for 'Broadband.'

4) You will see some default options, if not, please press 'Disconnect' on the right and this will allow you to change the Username and Password.

5) For your username, this should be your account username and should be in the following format: username@plusdsl.net
Your password is your account password

6) Press 'Connect' and you should be online.
 

Please let us know how you get on.