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No internet

Sheepek
Newbie
Posts: 2
Registered: 16-05-2018

No internet

At 20:30 lost my connection done everything from video trying contact Plusnet and what I can hear on phone silence not happy about that any other way to contact them while online chat it's closed
16 REPLIES
nosnibor73
Dabbler
Posts: 16
Thanks: 3
Registered: 20-04-2018

Re: No internet

We have no internet either. Ours went off about half a hour ago.
Sheepek
Newbie
Posts: 2
Registered: 16-05-2018

Re: No internet

So how we contact the Plusnet?trying for 30min but there silence on other side
mikedav1
Newbie
Posts: 1
Thanks: 2
Registered: 16-05-2018

Re: No internet

apparently Plusnet broadband is down all over but they haven't bothered to put this on status update

stryderuk
Newbie
Posts: 4
Registered: 02-01-2017

Re: No internet

Likewise exactly the same issue, although typically I lose my internet daily with this company, always around 2100. My speeds are lower by 12megs to my next door neighbour (who is with their parent company).
And their advice to unplug all devices for a week from the router, totally fed up and will be looking for a new provider once this is back up .
No means of contacting of speaking to anyone since they have disabled their lines and online chat . Not good enough plusnet, that is not how you provide customer service.
Superuser
Superuser
Posts: 1,857
Thanks: 448
Fixes: 5
Registered: 05-11-2008

Re: No internet

Certainly seems some customers are been impacted in certain areas, and the phone lines are silent (down).

Hopefully a SS will be up soon 

Mike
d8smt
Grafter
Posts: 35
Thanks: 2
Registered: 28-07-2016

Re: No internet

Same here. Is there a network outageHuh

happysnapper
Grafter
Posts: 59
Thanks: 3
Registered: 24-09-2007

Re: No internet

9pm on the dot, connection dropped. syslog: CHAP authentication failed: CHAP authentication failure
MsJSPython
Hooked
Posts: 9
Registered: 07-01-2016

Re: No internet

Exactly the same with us, went out around 8 or 9. No internet and red, orange light on router. Customer support line is silent. 

Anointed1
Newbie
Posts: 1
Registered: 16-05-2018

Re: No internet

Mine's down too. Got cut off on my phone too. No 4G. The 0800 4320200 doesn't ring either.

Is someone having a laugh?
happysnapper
Grafter
Posts: 59
Thanks: 3
Registered: 24-09-2007

Re: No internet

feenix
Hooked
Posts: 5
Registered: 22-02-2013

Re: No internet

Same here, dropped out just before 9pm :-(
liane14
Dabbler
Posts: 19
Thanks: 1
Registered: 22-06-2017

Re: No internet

Came home to the orange flashing light with the ‘b’ so knew something was a miss. Expected a thread on here and wasnt disappointed!
Edit:
Back online at 22.45
Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: No internet

We did have some authentication troubles yesterday/last night (IMT-1969), sorry about that.
The underlying problem should now be resolved so do shout if you're still experiencing difficulties.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

delboy109
Grafter
Posts: 25
Registered: 22-04-2015

Re: No internet

AM still down . raging .