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No internet..

jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

No internet..

Router light showing nothing at all on internet.pc tells me im connected but have no access is Nuneaton exchange downHuhHuh?
Power off and reset but still the same. Hacking of someone else at the moment.
10 REPLIES
Community Veteran
Posts: 3,419
Thanks: 17
Registered: ‎18-01-2013

Re: No internet..

There is another thread about some issues currently happening.
Maybe worth a disconnect and reconnect and see if you can get onto a different gateway.
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: No internet..

Hi there
I've tested your line this evening and its indicating that the Openreach Modem has no sync with the cabinet.
Can you confirm the status of the DSL light on the modem?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

Re: No internet..

No light at all.
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: No internet..

We're going to have to arrange a engineer to get this looked into
I just tried to call you but I wasn't able to get through
Can you provide three times for a engineer visit? The slots are AM (Between 8am and 1pm) and PM (Between 1pm and 6pm) and at this moment in time we have tomorrow and Friday available
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

Re: No internet..

(Between 8am and 1pm) tomorrow will be fine..
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: No internet..

Thanks for that
I've booked that in for you now
We'll get someone out tomorrow and aim to get that fixed
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

Re: No internet..

Thank you..
jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

Re: No internet..

DSL light on the modem now back on and internet back......
Community Veteran
Posts: 3,419
Thanks: 17
Registered: ‎18-01-2013

Re: No internet..

Strange - maybe someone has waved their magic wand ......
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: No internet..

Thanks for letting us know it's all working.
Whilst I'm sure everything will be OK, please let us know if you have problems in the future.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team