No internet
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No internet
16-05-2018 9:10 PM
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Re: No internet
16-05-2018 9:17 PM
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Re: No internet
16-05-2018 9:21 PM
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Re: No internet
16-05-2018 9:32 PM
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apparently Plusnet broadband is down all over but they haven't bothered to put this on status update
Re: No internet
16-05-2018 9:36 PM
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And their advice to unplug all devices for a week from the router, totally fed up and will be looking for a new provider once this is back up .
No means of contacting of speaking to anyone since they have disabled their lines and online chat . Not good enough plusnet, that is not how you provide customer service.
Re: No internet
16-05-2018 9:37 PM - edited 16-05-2018 9:38 PM
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Certainly seems some customers are been impacted in certain areas, and the phone lines are silent (down).
Hopefully a SS will be up soon
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No internet
16-05-2018 9:42 PM
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Same here. Is there a network outage???
Re: No internet
16-05-2018 9:45 PM
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Re: No internet
16-05-2018 9:55 PM
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Exactly the same with us, went out around 8 or 9. No internet and red, orange light on router. Customer support line is silent.
Re: No internet
16-05-2018 9:58 PM
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Is someone having a laugh?
Re: No internet
16-05-2018 10:07 PM
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Re: No internet
16-05-2018 10:10 PM
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Re: No internet
16-05-2018 10:18 PM - edited 16-05-2018 10:49 PM
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Edit:
Back online at 22.45
Re: No internet
17-05-2018 7:19 AM
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The underlying problem should now be resolved so do shout if you're still experiencing difficulties.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: No internet
17-05-2018 7:49 AM
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AM still down . raging .
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