No internet this morning AGAIN

[#1]

Well it was BT last week,could not understand her.

[#2]

Still waiting for my call by the way.

[#3]

Still no phone call.

[#4]

Hi, the reason you haven't had a call is because at the moment we need external access. Sorry about the confusion. We will contact you once they have investigated this for you.

[#5]

I have no idea what you mean by external

[#6]

Just ring Openreach on the number I gave - tell them a tree branch is touching the wire and it's dangerous. They'll be out there to fix it very quickly.

[#7]

I have just about had it with all this to tell you the truth.

[#8]

  I don,t know how long this is going to go on for still with no phone line,getting to the end of my tether.

[#9]

I understand this is frustrating, we can only keep replacing the wires until the council remove those branches which are effecting the phone line. As I have mentioned before we are still in the process of fixing this for you. I apologies for the delay which you are incurring because of this.
Jo

[#10]

If I may inject a bit of clarity here...
BT Openreach own the cables - ultimately they are responsible for fixing the wires (not PlusNet).  If they believe that the tree is the source of the issue, they should be discussing the matter with the tree owners.
PlusNet can only ask BTOR to fix the service, they have no means of forcing matters.  Given that the fault is external to the individual's property and impacts a number of users, there is no need (or real expectation) that each affected user will be phoned to arrange a repair, as a visit to property is not required.
If the tress are damaging the utility services, any individual can report the matter to either or both of the council and BT Openreach - this at least delivers the satisfaction that every possible avenue of resolution has been tried by the person most affected - the end user.

[#11]

Quote from: Townman

If the tress are damaging the utility services, any individual can report the matter to either or both of the council and BT Openreach - this at least delivers the satisfaction that every possible avenue of resolution has been tried by the person most affected - the end user.

+1
The quickest way for the OP to have the issue resolved is contact and pester the council/OR.

[#12]

This had been done,my head is about to explode,i have done everything i can do.

[#13]

Maybe something will happen today,anyway i am going out for a while to give my head a rest.

[#14]

Well the council have bee phoned again,hopefully something will get done

[#15]

Fingers crossed Jockwav.