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No internet this morning AGAIN

jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

No internet this morning AGAIN

This morning when i switched on my p.c.i had no connection,i switched off the router at the mains & left it for about 5 mins,switched back on & it connected again.
It is quite a small village i live in so i jumped in the car & had a drive around,i found an openreach van running about checking things,so i don,t know if it was him causing this.
I ran a few speed tests & it slowly came back up to where my d/load speed should be but my upload speed is less than half of what it should be,any ideas. Smiley

https://www.flickr.com/photos/james_bingham/
129 REPLIES
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: No internet this morning

Should i raise a ticket for this or not.           
https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 1,834
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Registered: 24-07-2014

Re: No internet this morning

No need to raise a fault straight away. For the time being, it's worth monitoring.
 Tony
 Plusnet Support
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: No internet this morning

No problem Tony, i will watch it for a few days. Smiley
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: No internet this morning

I had no internet this morning again,there is something wrong here as i have never had this in over 3 years of being signed up to PN. Huh

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: No internet this morning AGAIN

My line crackling like mad,my internet cutting in & out,this is getting worse now & needs looking  at. Huh Angry
You could phone me & hear my line if you like.
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: No internet this morning AGAIN

I tried to raise a ticket & after completing it all i got this. Angry

Error
Sorry, An error occurred whilst processing your request.
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: No internet this morning AGAIN

My ticket is now raised. Sad
https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 1,834
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Registered: 24-07-2014

Re: No internet this morning AGAIN

We need to sort the telephone out first. Please forgive, me, I think you've answered this elsewhere. Can you please confirm what tests you've done in regard to the phone? I ask as no phone fault has been found, and so we need to send an engineer with the potential of a call out charge.
 Tony
 Plusnet Support
jockwav
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Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: No internet this morning AGAIN

I have unplugged my cordless phone & plugged a brand new corded phone into the test socket & the line crackling has steadily got worse today.
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: No internet this morning AGAIN

The connection is cutting in & out.
Technicolor TG582n FTTC

 
ERROR 3: Not Connected
Your Technicolor TG582n FTTC reported the following link status: LocalDisconnect
The status of your connection is shown by the Internet light on your Technicolor TG582n FTTC
OFF : There’s no Internet connection
RED : Connection failed
GREEN SOLID : Your fibre router is connected to the Internet
GREEN FLASHING : Data transferring

Please attempt to reconnect using the button below.
Please refer to the connection troubleshooting section of the setup guide for more information.
 
https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 1,834
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Registered: 24-07-2014

Re: No internet this morning AGAIN

We need to get the crackle sorted first, as it is more than likely causing the fibre issues (it's certainly not helping).
 Tony
 Plusnet Support
jockwav
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Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: No internet this morning AGAIN

Ok so what now.
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: No internet this morning AGAIN

My phone line is even worse now,struggling to get a dial tone now,i really need my phone line as my mother is now 90 this year & i have to be able to get in touch with & vice versa. Huh Shocked Angry
https://www.flickr.com/photos/james_bingham/
Community Veteran
Posts: 3,187
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Registered: 31-07-2007

Re: No internet this morning AGAIN

Until you get openreach out to fix your phone line noise it won't get better.  But the day of the visit a bit of advice, make sure that the engineer does not rely on the machine it uses to check for faults, get it to physically listen to the crackling, some will not until you push them.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017