No internet since fiber upgrade 17.04.18
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- Re: No internet since fiber upgrade 17.04.18
No internet since fiber upgrade 17.04.18
27-04-2018 8:26 PM
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On 17.04.18 my broadband was upgraded to Fiber extra.
Have no internet since then
I rang support on 18.04 but I didn't have Plusnet router but my own TP-Link AC1200 (It was working on ADSL signal without any problems) so they blame setup. So I tried different router BiPAC 8800AXL R2 day later and plusnet HubOne on 20.04 when it finally arrived. Same result I'm getting VDSL signal but no internet.
On 20.04.18 i called support and raised fault (Question #172902252)
Didn't have any updates so I called support again on 25.04, been told that my fault have been passed as a handover to CT.
Notting changed/ no attempt to contact me
The bottom line:
I have no internet for 10 days now
Tried 3 different routers/micro filters, test socket, loging by bt_test@startup_domain (following the guide on this forum), factory reset, and yes my username/password is correct.
Re: No internet since fiber upgrade 17.04.18
28-04-2018 5:35 PM
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Re: No internet since fiber upgrade 17.04.18
28-04-2018 5:51 PM
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Hi.
Yes ill let you know.
Re: No internet since fiber upgrade 17.04.18
30-04-2018 4:08 PM
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It's working now!!!. Turns out that it was something wrong with the build/profile on the Openreach side.
The engineer said strait away that might be something wrong with the profile (cuz he had similar problem in last week or so).
Its a shame that it took so long to fix the problem, almost two weeks without internet and 8 days?! to book an engineer visit.. Common lads you can do better than this
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